Shanisty Matia- Hall
Park Ridge
Summary
Achieved high levels of customer satisfaction by delivering prompt and effective service. Enhanced team performance through strong organizational skills and proactive support. Drove positive outcomes by actively contributing to team efforts and aligning with company goals.
Overview
1
1
year of professional experience
Work History
Volunteer
P4G Security
Auckland, AUK
- Assisted my dad at work (P4G Security) with special events and gigs/concerts.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Babysitter
Brother
Manurewa, AUK
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- General house keeping duties
Fundraising Volunteer
Family Fundraising
Auckland
- Participated in Car wash fundraisers to raise funds for family reunion.
- Took part in cooking, serving & money handling in a sausage sizzle fundraiser.
- Assisted with organizing many family events such as birthday parties, weddings & sports events.
- Communicated with vendors regarding stock availabilty, prices
- Organising deliveries and pick-ups of decorations/props.
Service Crew Member
McDonald’s
Park Ridge
08.2025 - Current
- Provided exceptional customer service in fast-paced environment
- Operated point-of-sale system accurately and efficiently
- Maintained cleanliness and organization of dining area
- Prepared food items according to safety and quality standards
- Assisted team members during peak hours to ensure timely service
- Followed health and safety regulations consistently
- Handled cash transactions and balanced cash drawer daily
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Rosehill College
Papakura, NZTe Aotea Alternative Education
Papakura, NZSkills
- Exhibited a consistently positive attitude to foster a collaborative work environment
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Streamlined organizational processes to enhance operational efficiency
- Assisted in organizing community events to promote local engagement and support Volunteered time to help distribute food and supplies to families in need Collaborated with local organizations to enhance community outreach efforts
- Facilitated community engagement initiatives to foster relationships and collaboration
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Timeline
Service Crew Member
McDonald’s
08.2025 - Current
Volunteer
P4G Security
Babysitter
Brother
Fundraising Volunteer
Family Fundraising
Rosehill College
Te Aotea Alternative Education