Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANITA Bruttomesso

Summary

To secure a position with a reputable organisation where there is opportunity to further develop knowledge and skills in a role that is challenging and fulfilling.

Personable Service Coordinator offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company services and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

Green Triangle Electronics
02.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained charges, fees, terms of sales, and service agreements to customers and service agents.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Optimized organizational processes by effectively managing team schedules while adhering to contractual restrictions.
  • Conferred with managers, sales teams, and technical personnel to revise plans and achieve demanding targets.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Created organized filing system to manage department documents.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Input high volume of monthly invoices with consistent accuracy.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Customer Service Administrator

Green Triangle Electronics Pty Ltd
01.2018 - 02.2022
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Immediately brought critical issues to customer service manager for resolution.
  • Updated customer service database with new information, address changes and contact details.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both customers and personnel.

Waitress/Customer Service

Metro Bakery & Café
10.2014 - 01.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.

Work Experience

LV Dohnt & Co
10.2015 - 10.2015
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.

Work Experience

Café Belgiornos
07.2015 - 07.2015
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Bachelor of Business -

University of South Australia
Adelaide, SA
01.2027

Certificate IV - Business

Limestone Coast Training
02.2022

Certificate III - Business

Limestone Coast Training
12.2018

Year 12 -

Grant High School
10.2017

Certificate III - Hospitality

TAFE SA
12.2016

Skills

  • Exceptional Computer Skills
  • Data Management Software
  • Train Workers
  • Adaptability and Flexibility
  • Exceptional Communication Skills
  • Analytical and Critical Thinking
  • Accurate and Precise
  • Dependable and Consistent
  • Time Management
  • Work Prioritization
  • Administrative Support

Timeline

Customer Service Coordinator

Green Triangle Electronics
02.2022 - Current

Customer Service Administrator

Green Triangle Electronics Pty Ltd
01.2018 - 02.2022

Work Experience

LV Dohnt & Co
10.2015 - 10.2015

Work Experience

Café Belgiornos
07.2015 - 07.2015

Waitress/Customer Service

Metro Bakery & Café
10.2014 - 01.2018

Bachelor of Business -

University of South Australia

Certificate IV - Business

Limestone Coast Training

Certificate III - Business

Limestone Coast Training

Year 12 -

Grant High School

Certificate III - Hospitality

TAFE SA
SHANITA Bruttomesso