Shankar Koirala
Auburn
Summary
To secure a challenging position which requires highly motivated person with an objective approach towards work, good analytical and interpersonal skills to ensure the utmost customer satisfaction and constantly taking new challenges thereby contributing to organizational growth.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operation Head
Chulho Nepalese & Indian Restaurant
4 2022 - Current
Assistant Food and Beverage Manager
Deltin Casino, Marriott Hotel Kathmandu
10.2021 - 03.2022
- Represents Deltin international Casino in a public relations capacity
- Oversees operation and ensures that all Food & Beverage duties are carried out in an efficient manner
- Reports all pertinent information is passed on to Food & Beverage Manager
- Observes and analyzes the integrity of guest and employees
- Attends to all and any customer disputes or decisions needed to be made
- Utilize all forms related to work
- Be aware of and enforce company policy and procedures
- Ensures that customer service is provided at all times
- Plan employee schedules based on department needs and monitors over time
- Provide a communication line for all employees and channels input to Manager
- Monitors shift change and made necessary changes if needed for oncoming shift
- Assist in training front of the house Food & Beverage personnel
- Perform other related duties as required and directed by Food & Beverage Manager
Food and Beverage Executive
Radisson Hotel Kathmandu
05.2019 - 07.2021
- Managing Day-to-Day Operations
- Supervises and manages employees
- Manages all day-to-day operations
- Understands employee positions well enough to perform duties in employees' absence
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
- Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Ensures and maintains the productivity level of employees
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
- Ensures compliance with all applicable laws and regulations
- Ensures compliance with food handling and sanitation standards
- Ensures staff understands local, state and Federal liquor laws
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- Establishes guidelines so employees understand expectations and parameters
- Monitors alcohol beverage service in compliance with local laws
- Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Empowers employees to provide excellent customer service
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations
- Handles guest problems and complaints
- Ensures corrective action is taken to continuously improve service results
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
- Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
- Ensures employees are treated fairly and equitably
- Strives to improve employee retention
- Ensures employees receive on-going training to understand guest expectations
- Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
- Strives to improve service performance
- Ensures recognition is taking place across areas of responsibility
- Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Analyzes information and evaluating results to choose the best solution and solve problems
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of Assistant Restaurant Manager
- Oversees the financial aspects of the department including purchasing and payment of invoices
Assistant Restaurant Manager
Speciality Restaurant Ltd (Mainland China)
03.2018 - 04.2019
- Manage Restaurant operations
- Maintain exceptional levels of customer service
- Help recruit, manage, train and develop the Restaurant team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food and Payroll
- Drive sales to maximize budgeted revenue
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with local authorities, fire regulations and all health and safety legislation
Assistant Restaurant Manager
Yellow Banana Food Co. 015’s Café
09.2014 - 02.2018
Assistant Store Manager
Domino’s pizza
08.2013 - 04.2014
- To aid the store manager in meeting and exceeding performance targets
- To help recruit, train and manage other branch staff
- Create a fun and professional working environment
- Provide a consistently high quality product and service to customers
- During the store manager’s absence, fulfil all their various roles
- Ensure that health and safety and cleanliness standards are upheld at all times
Food & Beverage Associate
Marriott Hotel MetroCentre
07.2011 - 08.2013
- Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
- Understanding menu content, any menu changes, and promotional activities
- Keeping service area clean, tidy, and well-prepared
- Efficiently managing the proper settlement of all customer accounts
- Handle all customer inquiries in an appropriate and professional manner
- Ensuring maximization of all sales opportunities
- Consistently maintaining brand standards and high levels of customer service
Restaurant Team Member
Raval Luxury Restaurant & Bar
10.2010 - 07.2011
- Setting up tables and chairs and laying table covers
- Greeting and welcoming the guests and seating them to their allotted tables
- Serving food and wine to the guests
- Performing all necessary tasks to serve food and beverage according to the service standards and operating manuals
- Maintenance and up keep of all service equipment/materials
- Responsible for getting stock for stores and maintaining hygiene standards in the storage
- Ensure minimum wastage, spoilage of food and drink
- Maintaining cordial and professional relations with all employees
Industrial Trainee
Vits Hotel
05.2008 - 10.2008
- Successfully completed six months of industrial training in following departments:
- Food and Beverage Production
- Food and Beverage Service
- Housekeeping
- Front Office
- Human Resource Development and Training
- Sales and Marketing
Education
Master’s of Arts Management - HOSPITALITY
Newcastle College
01.2010 - 01.2012
B.Sc. - Hospitality Studies
Rizvi College of Hotel Management and Catering Technology
01.2007 - 01.2010
Skills
Strong management, training and motivational skills
Excellent interpersonal, verbal and written communication skills
Natural ability to work on own initiative or as a part of team
Excellent teambuilding skills
Strong organizational skills
Strong attention to details
Excellent adaptability to adjust different situations and environment
Personal Information
- Date of Birth: 11/09/87
- Gender: Male
- Nationality: Nepalese
- Marital Status: Married
Otherprofessionalqualifications
- Certificate in Office Automation and Creative Graphics.
- Certificate of Excellence for participation at Hospitality inter collegiate competition in food production (2008/10)
- Certificate in Fruits Carving.
Timeline
Assistant Food and Beverage Manager
Deltin Casino, Marriott Hotel Kathmandu
10.2021 - 03.2022
Food and Beverage Executive
Radisson Hotel Kathmandu
05.2019 - 07.2021
Assistant Restaurant Manager
Speciality Restaurant Ltd (Mainland China)
03.2018 - 04.2019
Assistant Restaurant Manager
Yellow Banana Food Co. 015’s Café
09.2014 - 02.2018
Assistant Store Manager
Domino’s pizza
08.2013 - 04.2014
Food & Beverage Associate
Marriott Hotel MetroCentre
07.2011 - 08.2013
Restaurant Team Member
Raval Luxury Restaurant & Bar
10.2010 - 07.2011
Master’s of Arts Management - HOSPITALITY
Newcastle College
01.2010 - 01.2012
Industrial Trainee
Vits Hotel
05.2008 - 10.2008
B.Sc. - Hospitality Studies
Rizvi College of Hotel Management and Catering Technology
01.2007 - 01.2010
Operation Head
Chulho Nepalese & Indian Restaurant
4 2022 - Current
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