Shankar Manoli de Castro
Gold Coast,QLD
Summary
Reliable professional, punctual, organized, proactive, and responsible. Good communication skills with a sense of humor and teamwork. Physically healthy and hard worker. Open to learning new activities and developing skills.
Delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
9
9
years of professional experience
Work History
Amazon Delivery
Amazon
07.2023 - Current
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
- Established a system for monitoring customer reviews, allowing swift identification of potential product quality or service-related issues that required attention or adjustment.
- Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Collaborated with customer service team to achieve seamless customer experience.
Welder - PreFab
Neumann Steel
04.2022 - Current
Installation and manufacture of Shower Screens, Mirror, Wardrobes doors and shelving
Satchells
10.2021 - 03.2022
Shower leaking repairs, power tools, caulking, grouting, shower screens, removal/refit, doing myself at customers house, alone services as employed
Shower Sealed
12.2017 - 08.2021
Air conditioning installs, welding copper pipes, internal/external units, power tools, level, carrying heavy lift units, loading, all work done for customers to use at the same time
Cier Air
02.2017 - 12.2017
Building, renovations, working as a labor knowing how to use all power tools
JVJ Constructions
04.2015 - 12.2016
Education
Diploma of Sport Development -
The Eagle Academy
01.2019
Diploma of Project Management -
EIP International College
01.2018
High School Diploma -
Tafe Queensland
Coomera, QLD10.2025
Certificate of English -
Envirotech Institute of Education
01.2017
Skills
- Shipping management
- Client Relationship Development
- Microsoft Office Word, Excel, Outlook
- Customer Communication skills
- Drive License
- Forklift license
- White Card
- Power/ Cordless tools knowledge
- Precision measures/ Spirit level
- Silicone, caulking, and grout
- Welding
- Precision cut with a grinder
- Hazardous Materials Handling
- Customer Engagement
- Drop saw
Languages
English
Portuguese
Citizenship
Australian Citizen
Personal Information
Title: Project Management
References
Available upon request.
Timeline
Amazon Delivery
Amazon
07.2023 - Current
Welder - PreFab
Neumann Steel
04.2022 - Current
Installation and manufacture of Shower Screens, Mirror, Wardrobes doors and shelving
Satchells
10.2021 - 03.2022
Shower leaking repairs, power tools, caulking, grouting, shower screens, removal/refit, doing myself at customers house, alone services as employed
Shower Sealed
12.2017 - 08.2021
Air conditioning installs, welding copper pipes, internal/external units, power tools, level, carrying heavy lift units, loading, all work done for customers to use at the same time
Cier Air
02.2017 - 12.2017
Building, renovations, working as a labor knowing how to use all power tools
JVJ Constructions
04.2015 - 12.2016
Diploma of Sport Development -
The Eagle Academy
Diploma of Project Management -
EIP International College
High School Diploma -
Tafe Queensland
Certificate of English -
Envirotech Institute of Education
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