Shanker Dharmalingam
Mandurah,WA
Summary
Dedicated Pega solutions architect with 15+ years of technical experience with over 12 years of Pega experience specializing in designing, managerial, and delivery. Thrives in work environments involving development, technology, customer support, team management, and systems architecture. Natural-born leader, team player, with excellent communication skills pursuing new professional challenges with a growth-oriented company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager
Vodafone Technologies
09.2021 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives on team of size of 30 - 35.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity by working closely with team members to identify issues and resolve conflicts.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress, reducing Non-development efforts to 10% (Agile Ceremonies)
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Negotiated and managed project budgets to meet goals of increasing Function Points per FTE
- Manage stakeholder relationships through displaying excellent communication and negotiation skills, ensuring products are delivered on time
- Monitor delivery of all governance materials and artifacts while maintaining company’s organizational standards, resulting in streamlined delivery process
Solutions Architect
Quess Corp
12.2019 - 09.2021
- Consulted in designing architecture of external application integration with one upstream and one downstream application which included utilizing both existing and new Pega technologies, guaranteeing all systems are interconnected with minimal to no downtime with focus on Security and performance
- Designed architecture models through incorporating latest features of Pega frameworks, to deliver high quality applications with less than 3% Defect Density and Guardrail score well above 90%
- Supervised development team by managing feature allocations, status updates, and on-time deliveries, resulting in streamlined development process using CI/CD reducing time to market by 9%
- Broke down technical ideas and issues into non-technical terms for business executives.
- Designed architecture strategies for large-scale system-wide application deployments.
- Participated in weekly meetings with client to discuss project direction and milestone achievement.
- Reviewed business success drivers, applying strategic prioritization to future architectural updates.
- Communicated software architecture strategies to senior leadership and third-party business leaders.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
Senior Area Manager
Mercantile Hardware Ltd
06.2018 - 11.2019
- Analyze sales figures by identifying trends in division sales and expenses, ensuring company remained financially stable
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Improved business processes by incorporating technology to enhance key sectors, resulting in 29% increase in sales
- Chose vendors for imports and local purchases through analyzing costs and profits for each option, guaranteeing decision, best aligned with company’s budget
- Cultivated culture of open communication, collaboration and shared accountability for business success.
Technical Lead
Vodafone Technologies
03.2017 - 05.2018
- Designed and executed best practices for Pega development and quality assurance.
- Built team competency through improving relations between newly formed L3 team and Vodafone business, resulting in more trusting and considerate workplace
- Supported end-to-end user acceptance testing for developed products to support client satisfaction and address complaints.
- Provided technical support to users by working on developments for new functionalities, guaranteeing more streamlined service for tech industry
- Mapped functional client requirements to Pega software by translating functionality into complex user stories.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Technical Lead
Synechron Technologies Ltd
12.2015 - 03.2017
- Implemented Push Technology to notify users of time-sensitive information, to support for faster response time to complete assigned tasks
- Enhanced IVR functionality to include new features such as new options, authorization and data retrieval and integrating it with PegaCall module
- Investigated system issues and implemented resolutions to reduce application user impact to less than 3%
- Developed Migration component for transferring on average 25,000 customer data from other telecommunication providers into Pega application
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring of junior team members
Lead
Virtusa Ltd
08.2011 - 12.2015
- Designed and developed Module for Migrating more than 50,000 work documents out of Legacy systems, and creating Cases in Pega
- Designed and developed mail functionality, incorporating customized PDF generation feature which generates, prints, and mails documents through Customer Mail Center
- Worked on both Insurance and Healthcare domains designing and developing applications to support
- Claims, Onboarding new clients and material fulfillment to prospective leads
- Working with Pega APIs specially on SOAP to develop connectivity with external applications
- Designed and Created Data Model, Work Flows, Sections, Flow actions, Activities, Flows, Harness rules, Decision rules and Declarative rules
- Designed and implemented complex user interface using Sections, Layouts, Harness and HTML stream rules
Software Developer
Freelancer
03.2009 - 06.2011
- Designed and Developed Internal Assessment Tool for Kentucky Fried Chicken using .NET Mobile Technology allowing for 50% increase in evaluations
- Designed and Developed Inventory Control System incorporating Profit/Loss Reports, and Sales Reports, Integration to their Point of Sales System
- Developed Point of Sales System integrating Crystal reports to manage day-to-day sales of Convenient
Education
Master of Science - Computer Science
University of Newcastle
Newcastle Upon Tyne, UK06.2009
Bachelor of Science - Computing
Staffordshire University
Colombo, Sri Lanka03.2005
Skills
- Pega PRPC, Process Flow Development, Software Architecture, Interface Design and Implementation, HTML and XML, SOAP, REST, CDH Marketing, Pega Mashup, UI/UX
- Requirements Gathering and Analysis, User Acceptance Testing
- Leadership Skills, Analytical Skills, Team Management, Communication Skills
- Scrum, Plan Agile Sprints
- Web-Based Software Engineering, New Project Development, Team Support
- Client Requirements, Project Specifications, Team Member Development
- IT Knowledge
- Sales Analysis, Customer Service, Risk Management
Certification
- Certified Lead System Architect, Pegasystems- Oct '22
- Certified Senior System Architect, Pegasystems- Jun '12
- Certified System Architect, Pegasystems- Dec '11
- Certified Cisco Network Architect - Jun '05
Timeline
Senior Manager
Vodafone Technologies
09.2021 - Current
Solutions Architect
Quess Corp
12.2019 - 09.2021
Senior Area Manager
Mercantile Hardware Ltd
06.2018 - 11.2019
Technical Lead
Vodafone Technologies
03.2017 - 05.2018
Technical Lead
Synechron Technologies Ltd
12.2015 - 03.2017
Lead
Virtusa Ltd
08.2011 - 12.2015
Software Developer
Freelancer
03.2009 - 06.2011
Master of Science - Computer Science
University of Newcastle
Bachelor of Science - Computing
Staffordshire University
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