SHANLEY FRANCIA
Kingsford,NSW
Summary
Highly motivated and well presented individual with an extensive background in customer service and consistent delivery of high quality work performance while multitasking in high-volume work environments. Welcoming member with a strong drive, work ethic and track record in improving client and customer experiences to further elevate the establishment's overall success
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Sportscraft
Rose Bay
12.2022 - Current
- Achieved daily sales targets by proactively and intentionally assisting customer's aiding in a seamless and pleasant shopping experience
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Concierge
Reece Showroom
North Sydney
06.2022 - 12.2022
- Became the face and the first point of contact for the clients as an approachable, responsive, warm face of the establishment
- Engaged and liaised with clients,builders,architects on adaily basis and actively learning about their projects to help assist them in the most efficient and effective way.
Bar Attendant
The Cecil Hotel
Gold Coast
03.2022 - 06.2022
- Promoted business loyalty by building positive customer relationships
- Swiftly made drink sand routinely organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Consistently picked up and worked long hours hiftswhenever needed to ensure smooth operations at work.
Restaurant Waitress
The Colonial Restaurant
Darlinghurst
01.2022 - 03.2022
- Served as a food runner carrying out food plates and dishes from the kitchen to the designated customer table
- Effectively followed daily restaurant management operations resulting in greater productivity
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Retail Sales Associate
TK Maxx
Hillsdale
04.2021 - 03.2022
- Promoted customer loyalty through delivering friendly service and knowledgeable assistance
Education
Diploma of Commerce / Business -
Griffith College
01-2023
Skills
- Excellent Interpersonal Communication Skills
- Notable Customer Service Skills
- Exceptional Organisational and Multitasking Capability
- Reliable and Effective Team Player
- Sharp listening skills & Ability to follow instructions swiftly
- Ability to Navigate and Work in fast paced environments
- Organization and Time Management Skills
Certification
- First Aid Certificate
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Volunteer Experience
- UN Youth Facilitator, NSW, 06/01/22 - Present
Effectuating a facilitator position working with the UN Youth, facilitating and ushering UN Youth events such as Model UN and Evatt Competitions held for high-school students aged 15-18
Timeline
Retail Sales Associate
Sportscraft
12.2022 - Current
Concierge
Reece Showroom
06.2022 - 12.2022
Bar Attendant
The Cecil Hotel
03.2022 - 06.2022
Restaurant Waitress
The Colonial Restaurant
01.2022 - 03.2022
Retail Sales Associate
TK Maxx
04.2021 - 03.2022
Diploma of Commerce / Business -
Griffith College
Similar Profiles
(Emma) Kate Ahern(Emma) Kate Ahern
Casual Sales Assistant at SportscraftCasual Sales Assistant at Sportscraft
Jana KovalcikJana Kovalcik
Store Manager of Operations at APG&CO (Sportscraft SABA JAGStore Manager of Operations at APG&CO (Sportscraft SABA JAG
Ashley GuoAshley Guo
Team Member at Domino’sTeam Member at Domino’s