Shanley Pillai
Glen Waverley,VIC
Summary
Driven Pharmacy Technician and Pharmacy Student with proven expertise in workflow optimization and problem-solving, honed at Monash Health and Chemist Warehouse. Excelled in team collaboration and pharmacy software proficiency, significantly enhancing medication dispensing accuracy and patient care. Demonstrated confidentiality and effective customer communication, achieving notable improvements in patient medication adherence. Excited to be exposed to research, audit and clinical services within a hospital setting.
Overview
2
2
years of professional experience
Work History
Pharmacy Student
Chemist Warehouse Westfield Knox
2022.12 - Current
- Collaborated with healthcare providers, under the supervision of a pharmacist, to clarify prescriptions and ensure optimal therapy for patients.
- Educated patients on the importance of medication adherence, leading to improved health outcomes and fewer complications.
- Counselled patients on new medications and OTC products.
- Reconstituted oral liquids.
- Administration work - Reconciling NDSS supply provision, safety net details and lodged claims.
Pharmacy Technician
Monash Health
2023.12 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labelling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Pharmacy (Honours) - Pharmacy
Monash University
Melbourne, VIC11.2025
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality
- Workflow Optimization
- Answering customer questions
- Pharmacy and customer records management
- Stocking shelves
- Pharmacy Software Proficiency - Merlin and EMR Exposure
- Resolving Complaints
Accomplishments
- Peer Mentor For 1st Year Pharamcy Students - 2024
Timeline
Pharmacy Technician
Monash Health
2023.12 - Current
Pharmacy Student
Chemist Warehouse Westfield Knox
2022.12 - Current
Bachelor of Pharmacy (Honours) - Pharmacy
Monash University
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