SHANLY CO-OCAMPO
Truganina,VIC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives
Overview
8
8
years of professional experience
Work History
Administrator/Accounts Payable Clerk
JAD Accounting And Bookkeeping Services Pty Ltd/
02.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Effectively communicated with clients about payment needs and updated detailed and accurate ledgers.
- Implemented a new CRM system to track client interactions, improving response times and client satisfaction.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Administration Support Officer
Top Juice
11.2016 - 02.2024
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided valuable insights during the decision-making process by researching various topics related to organization initiatives or projects.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Served as a liaison between employees and human resources department regarding benefits administration or other HR-related matters.
Education
Bachelor of Psychology - Psychology
University of South Australia
Adelaide, SA12.2027
Skills
- Organization skills
- Reliability
- Problem-solving abilities
- Customer service
- Teamwork and collaboration
- Office administration
- Time management
- Customer and client relations
- Verbal communication
- Documentation and reporting
- Data entry
- Computer skills
Timeline
Administrator/Accounts Payable Clerk
JAD Accounting And Bookkeeping Services Pty Ltd/
02.2024 - Current
Administration Support Officer
Top Juice
11.2016 - 02.2024
Bachelor of Psychology - Psychology
University of South Australia
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