SHANNA NAI
Thursday Island,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Workforce Development Coordinator
Gur A Baradharaw Kod
09.2022 - Current
- Identified career goals, aspirations and advancement opportunities to enable job seekers to find success in employment.
- Assisted job seekers with vocational and technical school training.
- Administered information and education to community and employers about available programs.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Educated job seekers on online employment formats and discussed specific requirements for online applications.
- Facilitated seminars on job readiness, resume writing and career search resources.
- Conducted preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities.
- Selected and assigned instructors to conduct specific training programs.
- Notified employers and community organizations of workforce development programs and services.
- Recruited potential clients and identified talented participants to guarantee job candidate effectiveness.
- Obtained and recorded job vacancies from variety of employers and contacted employers to gain additional critical information.
Office Manager
Wakai Waian Healing
03.2019 - 09.2022
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Created, maintained and updated filing systems for paper and electronic documents.
TEAM LEADER
Wakai Waian Healing
03.2019 - 09.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Delegated daily tasks to team members to optimize group productivity
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency
- Fostered positive employee relationships through communication, training, and development coaching
- Offered training and support to keep team members motivated and working toward objectives
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues
- Created and distributed monthly, quarterly, and annual reports to management regarding performance
- Reviewed completed work to verify consistency, quality, and conformance
- Utilized coaching and leadership principles to enhance internal and external team dynamics
- Assigned projects and distributed tasks to team members as per area of expertise
- Conferred with other supervisors to coordinate operations and activities within or between departments
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Monitored team progress and enforced deadlines
- Reviewed staff work and gave comprehensive and constructive feedback
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Followed staffing strategies to achieve production goals.
- Developed school-based program for students called 'Four Anchor Program.
- Developed cultural Framework, policies, and procedures to ensure services delivered are culturally safe and acceptable.
- Monthly mental health talks on local radio station
- Delivering psychoeducation through community engagements, group sessions, on radio, workshops in various business.
SKILLED CARER
Mental Health, MULTI
02.2012 - 05.2018
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Monitored vital signs and medication use, documenting variances, and concerning responses
- Worked closely with clinical staff to support therapeutic and behavioral plans
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
- Followed safe lifting and transferring techniques to transport residents
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Built strong and trusting rapport with clients and loved ones
- Monitored health and well-being of clients and reported significant health changes
- Recorded client status progress and challenges in logbooks and reports
- Monitored clients' activity levels and helped prevent sedentary behavior
- Consulted with client care team to continually update care plans
- Drove clients to doctors' appointments and social outings
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Instructed family members on how to provide bedside care
- Organized oral medications for clients following dosage and schedule requirements
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Helped clients get in and out of beds and wheelchairs
- Planned and prepared healthy meals and snacks for clients and aided with eating when necessary
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages
- Assisted clients with maintaining good personal hygiene
- Contributed to case reviews of client status and progress.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
CUSTOMER SERVICE CASHIER
Coles Express
10.2012 - 06.2013
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals
- Exchanged and returned items, noting details in company database, and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained cleanliness and presentation of stock room and production floor
- Delivered tactful discussions and diplomacy when responding to escalating situations
- Collected credit card and cash payments to complete transactions for customer orders
- Informed customers of in-store promotions or pricing specials
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Recommended, selected, located, and obtained products to meet customer needs
- Answered product questions with up-to-date knowledge of sales and store promotions
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers
- Welcomed customers, aiding help find store items
- Processed customer payments quickly and returned exact change and receipts
- Scanned items and checked pricing on cash register for accuracy
- Kept check-out areas clean, organised, and well-stocked to maintain attractive store
- Built and maintained productive relationships with employees
- Answered phone calls to assist customers with questions and orders
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Remained aware of surroundings and secured cash to minimize loss potential
- Checked personal identifications during alcohol and tobacco sales
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers
- Maintained current knowledge of store promotions to highlight sales to customers.
REHABILITATION HEALTH WORKER
CARDIAC, QLD Health
01.2009 - 06.2013
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment
- Checked patient pulse, temperature, and respiration to take measurement of body's basic functions
- Gave advice and assistance to patients with regard to diet, exercise, and other homeopathic factors
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations
- Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury
- Built strong and trusting rapport with clients and loved ones
- Monitored health and well-being of clients and reported significant health changes
- Collected and compiled data to document performance or assess program quality
- Assisted administrative departments with paperwork, errands, and other clerical duties
- Liaised with healthcare teams to deliver and manage care in patient homes
- Offered information, support, and comfort to patient families
- Received blood and bodily fluid samples and passed to employees
- Greeted, guided, and helped patients and visitors
- Used wheelchairs to transport patients around facility and to and from vehicles
- Supported nursing staff in day-to-day operations
- Collaborated with healthcare teams to determine needs and support daily objectives
- Attended training to validate or refresh basic professional skills
- Restocked supplies and cleaned equipment between patients
- Worked on variety of projects to provide supplemental support to unit staff and enhance department
- Escorted patients before and after surgical procedures
- Pulled and organized file charts, placing appointment reminder calls to patients
- Performed basic, non-invasive medical assistant duties.
Education
Double Diploma, Double Diploma of Business Operations Management -
The College of Adult Learning
11.2024
Diploma - Counselling
Australian Institute of Professional Counsellors
12.2023
Mental Health First Aid Instructor, Mental Health -
Mental Health Australia
05.2021
Certificate IV -
Gallang
03.2020
High School Diploma -
Thursday Island High School
11.1996
Skills
- Staff Management
- Productivity Performance
- Process Improvements
- Risk Assessments
- Operational Leadership
- Contract Management
- Human Resources Management
- Company Leadership
- Performance Reporting
- Emotional Intelligence
- Budgeting and Forecasting
- Leadership Development
Certification
Working with Children Blue Card
NDIS card
Current First Aid certificate 2021
Mental Health First Aid Instructor 2021
Certificate IV in mental health 2020
Certificate III in Primary Health 2004
Referees
Mr Troy Holland
Wakai Waian Healing Psychologist
M: 0439 300 041
Mr Chris James
Project Lead
M: 0488 061 015
Timeline
Workforce Development Coordinator
Gur A Baradharaw Kod
09.2022 - Current
Office Manager
Wakai Waian Healing
03.2019 - 09.2022
TEAM LEADER
Wakai Waian Healing
03.2019 - 09.2022
CUSTOMER SERVICE CASHIER
Coles Express
10.2012 - 06.2013
SKILLED CARER
Mental Health, MULTI
02.2012 - 05.2018
REHABILITATION HEALTH WORKER
CARDIAC, QLD Health
01.2009 - 06.2013
Double Diploma, Double Diploma of Business Operations Management -
The College of Adult Learning
Diploma - Counselling
Australian Institute of Professional Counsellors
Mental Health First Aid Instructor, Mental Health -
Mental Health Australia
Certificate IV -
Gallang
High School Diploma -
Thursday Island High School
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