Shannadyne Napeli
Recruitment Consultant / Administration Officer
Pendle Hill,NSW
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
5
5
years of professional experience
Work History
Recruitment Consultant
National Workforce
Padstow
08.2023 - Current
- Utilized recruitment technology tools and platforms to streamline recruitment processes including Onboarded, Fast Track 360, Referoo, Smart AI, ENTO, Timesheet Exporting
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Screened and interviewed candidates to evaluate potential employees' qualifications (30+ daily) as well as managing live data pool
- Job Fills & Site Visits.
- Generated and analyzed reports to monitor employee engagement and attrition trends as well as resolving candidate issues such as pay queries in a timely manner.
- Advocated for staff members, helping to identify and resolve conflicts.
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
Part Time Guest Services
TEEG
Villawood
09.2021 - 01.2024
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided exceptional customer service to customers.
- Directed cleaning, restocking, and customer service activities.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Recruitment Consultant
Quest Personnel
Liverpool, NSW
11.2022 - 08.2023
- Hired employees and initiated new hire paperwork process.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates including SEEK, Broad beam, Indeed
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions through creating a candidate pool presenting up to 20 casuals a week per client.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Collaborated with managers to identify and address employee relations issues.
- Completed human resource operational requirements by scheduling and assigning employees.
- Operated and maintained applicant tracking and candidate management systems.
Customer Service Representative
Centrelink - Datacom
North Ryde, NSW
01.2019 - 10.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Delany College
Granville 04.2001 -
Skills
Portfolio Development
Client Relations
Social Media Recruiting
Performance Tracking
Applicant Interviewing
Candidate Sourcing
Background Checks
Timeline
Recruitment Consultant
National Workforce
08.2023 - Current
Recruitment Consultant
Quest Personnel
11.2022 - 08.2023
Part Time Guest Services
TEEG
09.2021 - 01.2024
Customer Service Representative
Centrelink - Datacom
01.2019 - 10.2022
High School Diploma -
Delany College
04.2001 -