Summary
Overview
Work History
Education
Skills
Communityexperience
References
Timeline
Generic

Shannah-Lee Aires

Melbourne,VIC

Summary

Highly efficient Customer Service Team Member and First Responder well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

My career goals include advancing my skills, knowledge, and expertise through pursuing further study to become a qualified Paramedic. I am interested in a wide range of opportunities to gain life experience.


Overview

9
9
years of professional experience

Work History

Trade Desk Team Member

Bunnings
06.2023 - Current
  • This is my current part-time position
  • Customer service and customer problem solving
  • Answering phone calls and customer enquiries via email
  • Trade customer special orders
  • Operating registers, handling customer purchases and exchanges/refunds
  • Merchandising, replenishing and maintaining products and stocktake
  • Receiving and preparing trade delivery orders
  • Training new employees
  • Managing vehicle and trailer hires
  • Knowledge of store departments and products
  • Maintaining good relations with Trade customers.

Customer Service Team Member

Bunnings
08.2020 - 06.2023
  • Customer service and customer problem solving
  • Answering phone calls and customer enquiries
  • Special orders
  • Operating registers, handling customer purchases and exchanges/refunds
  • Merchandising, replenishing, and maintaining products and stocktake
  • Receiving and preparing click and collect/ click and delivery orders
  • Supervising self checkouts
  • Training new employees
  • Managing hire shop and electrical test and tagging of equipment
  • Knowledge of store departments and products.

Customer Service Team Member

Kmart
03.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Achieved consistent positive feedback from customers due to exceptional listening and communication skills that led to successful problem resolution.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.

Junior Office Assistant

Marlborough District Council
12.2015 - 03.2019
  • This was a part-time job after school hours and during school holidays.
  • Mentored new hires during their orientation period through thorough training sessions on office protocols.
  • Assisted in the planning and execution of company events, promoting a positive workplace culture among employees.
  • Handled sensitive customer inquiries professionally while adhering to company policies regarding confidentiality concerns.
  • Assisted team members with various tasks, streamlining the workflow and increasing overall productivity.
  • Provided administrative support to multiple departments, fostering a collaborative work environment.
  • Improved office efficiency by organizing and maintaining filing systems for important documents.
  • Maintained inventory of office supplies and placed orders.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.

Education

Diploma of Emergency Health Care

Victoria University
Melbourne, Australia
01.2025

Certificate in Non-Emergency Patient Transport

Victoria University
Melbourne, Australia
07.2024

NZ Diploma of Business And Leadership

Ara Institute of Canterbury
TANZ Ecampus, New Zealand
10.2023

NZ Certificate in Emergency Care (Level 3)

Whitireia
Christchurch, New Zealand
10.2022

Marlborough Girls College/Te Kura
Blenheim, New Zealand
11.2018

Skills

  • Positive Attitude
  • Effective Communication
  • Time Management
  • Commitment
  • Problem-Solving
  • Teamwork and Collaboration
  • Stress Management and Resilience
  • Critical Thinking and Decision Making
  • Active Listening
  • Reliability
  • Emergency Response

Communityexperience

  • CFA Fire Fighter, Melbourne, Victoria, Australia, 05/2024
  • Relay for Life, Bunnings Team Organiser, Marlborough, New Zealand, 03/2023
  • The Gumboot 42K, Marlborough, New Zealand, 11/2022
  • Relay for Life, Bunnings Team Organiser, Marlborough, New Zealand, 03/2021
  • Youth Emergency Services Mentor, Marlborough, New Zealand, 09/2021-11/2021
  • Youth Emergency Services Program, Marlborough, New Zealand, 02/2019-08/2019

References

  • Marianne Aitken, Office Services/ Quality Systems Manager - Marlborough District Council, Marianne.Aitken@marlborough.govt.nz, (0064) 3 520 7400
  • Holly Innes, Trade Coordinator - Bunnings, Blenheim, hol_innes@hotmail.com, 02 1150 9017
  • Heshan Perera, Life Styles Coordinator - Bunnings, Blenheim, heshan.prr@gmail.com, 02 2070 5867
  • Kat Walters, Operations Manager - Bunnings, Blenheim, blenheimopmgr@bunnings.co.nz, 02 2431 3436
  • Jorrit Van Der Burgh, Lead Instructor for Pro+Med NZ - Pro+Med, j.v.d.burgh@gmail.com, (0)22 3622 716
  • Michael Highland, Trade/Builders Co-ordinator - Bunnings, Melbourne, 0419209381

Timeline

Trade Desk Team Member

Bunnings
06.2023 - Current

Customer Service Team Member

Bunnings
08.2020 - 06.2023

Customer Service Team Member

Kmart
03.2019 - 11.2020

Junior Office Assistant

Marlborough District Council
12.2015 - 03.2019

Diploma of Emergency Health Care

Victoria University

Certificate in Non-Emergency Patient Transport

Victoria University

NZ Diploma of Business And Leadership

Ara Institute of Canterbury

NZ Certificate in Emergency Care (Level 3)

Whitireia

Marlborough Girls College/Te Kura

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Shannah-Lee Aires