Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Shannah Sykes-Whiting

Chisholm,Australia

Summary

Dynamic professional with a proven track record at Yeddung Mura, adept in case management and patient support, showcasing exceptional organizational skills and empathy. Excelled in building rapport and effectively managing diverse client needs, achieving significant positive outcomes. Skilled in MS Office and interpersonal communication, consistently delivering results beyond expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager

Yeddung Mura
Canberra, ACT
10.2024 - 01.2025
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Provided referrals to appropriate health care providers or other community resources.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Developed individualized care plans with input from clients and their families.
  • Educated clients and their families about their rights and available community resources.
  • Developed and maintained relationships with community resources and service providers.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Attended court hearings as a representative of the organization when needed.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Maintained up-to-date case records with case activity status.

Traffic Controller

Lack Group
Canberra, ACT
01.2024 - 08.2024
  • Set messages on digital traffic signs to warn oncoming traffic of delays.
  • Implemented strategies designed to reduce congestion during peak hours such as staggered shift schedules or alternative routing options.
  • Managed setup and removal of temporary traffic control equipment and signs.
  • Collected data on speed limits, roadway widths, lane configurations, signage placement and other factors that influence the flow of vehicular traffic.
  • Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
  • Directed pedestrians across busy streets and around construction sites.
  • Organized detours and adjusted signal timing to accommodate special events or construction projects.
  • Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.

Director of first Impressions/Receptionists

LJ Hooker Real Estate
01.2022 - 12.2022
  • Good interpersonal, communication and team skills
  • Excellent computer skills in Microsoft Word and Excel
  • Aptitude for servicing tenants with the ability to see both the customer’s perspective and the impact on the organisation
  • Ability to multi-task and prioritise to meet changing demands and expectations of clients
  • Organisational Skills
  • Interpersonal Skills
  • Communication Skills - verbal and written
  • Time management skills
  • Console
  • Typing skills
  • Bulk receipting
  • Daily banking
  • Maintain and build tenant portfolios
  • Emails/in going and out going calls

Bar Supervisor/Housekeeping

Statemans Hotel
01.2021 - 12.2021
  • Time management skills
  • Attention to detail
  • Communication skills
  • Interpersonal skills
  • Flexibility
  • Customer service
  • Housekeeping hard skills

Bartender

Fyshwick Bar and Bistro/German harmony club
01.2015 - 04.2017
  • Delivered excellent service to customers
  • Built strong rapport with regular customers to increase repeat business
  • Supervised, trained and coached staff
  • Maximised productivity during peak periods
  • Utilised outstanding conflict resolution skills to deal with challenging situations
  • Managed stock levels
  • Maintained a safe and clean work environment

Assistant Manager

Innui Shoes
01.2014 - 01.2015
  • Delivered excellent service to customers
  • Utilised outstanding conflict resolution skills to deal with challenging situations
  • Successfully cross and up-sold products
  • Trained and coached staff
  • Met challenging deadlines
  • Contributed positively to the team
  • Utilised outstanding conflict resolution skills to deal with challenging situations

Education

High School Diploma -

Lyneham High School
Canberra, ACT
11-2008

Skills

  • Office administration
  • Customer service
  • Ability to achieve challenging deadlines
  • Verbal communication
  • Written communication
  • Time management
  • Conflict resolution
  • Problem solving
  • Building rapport
  • Report writing
  • Data entry
  • Record keeping
  • MS Office
  • Console products
  • Composure under stress
  • Teamwork
  • Independence
  • Attention to detail
  • Decisiveness
  • Conscientiousness
  • Reliability
  • Hard-working
  • Professional disposition
  • Enthusiasm
  • Occupational Health and Safety
  • Flexibility
  • Housekeeping hard skills
  • Interpersonal skills
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Customer perspective
  • Organisational skills
  • Multi-tasking
  • Prioritization
  • Bulk receipting
  • Daily banking
  • Tenant portfolio management
  • Email management
  • Incoming calls
  • Outgoing calls
  • Team collaboration
  • Case management
  • Case documentation
  • Group therapy
  • Patient assessments
  • Patient support
  • Verbal and written communication
  • Goal setting
  • Positive attitude
  • Empathy and compassion
  • Organization and multitasking
  • Risk assessment
  • Health history documentation
  • Active listening
  • Patient needs assessment

References

  • Sharon Stumbles, LJ Hooker, 0437 305 902
  • Kirsty, Statemans Hotel, 0475 590 282
  • Paul Berger, German Harmony Club, 0418 528 232

Certification

  • Currently undertaking cert III in community services
  • WWVP
  • Traffic control tickets
  • Silica awareness
  • Asbestos awareness
  • Current police check

Timeline

Case Manager

Yeddung Mura
10.2024 - 01.2025

Traffic Controller

Lack Group
01.2024 - 08.2024

Director of first Impressions/Receptionists

LJ Hooker Real Estate
01.2022 - 12.2022

Bar Supervisor/Housekeeping

Statemans Hotel
01.2021 - 12.2021

Bartender

Fyshwick Bar and Bistro/German harmony club
01.2015 - 04.2017

Assistant Manager

Innui Shoes
01.2014 - 01.2015

High School Diploma -

Lyneham High School

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