Shannah Sykes-whiting
Canberra,ACT
Summary
Compassionate social worker recognized for delivering emotional support and developing individualized treatment plans. Strong organizational skills and a commitment to connecting clients with essential resources drive impactful outcomes.
Overview
2
2
years of professional experience
17
17
Certifications
Work History
Outreach Youth Case Worker
Canberra PCYC
Canberra, ACT
2025.07 - Current
- Delivered comprehensive casework services, including initial assessments and individualized case plan development, to address client needs.
- Conducted intake assessments to evaluate client situations and requirements.
- Conducted home visits to assess client needs and progress, ensuring effective service delivery and support.
- Facilitated positive program engagement among members through active outreach and support.
- Educated clients on available programs and services for better support access.
- Provided referrals to community resources for housing, employment, and counseling.
- Documented client interactions and case notes in the electronic database system.
- Assisted in organizing community events and activities for local youth.
Social Worker
Yeddung Mura
Canberra, ACT
2024.10 - 2025.01
- Delivered emotional support to clients navigating diverse social challenges, fostering resilience and coping strategies.
- Assisted in developing individualized treatment plans for diverse client needs.
- Conducted intake assessments to gather client information and concerns.
- Coordinated with community organizations to link clients with essential resources, enhancing their access to support services.
- Documented client interactions and progress in case management software.
- Facilitated client access to vital community resources, including housing, food pantries, and transportation options, improving their overall well-being.
Traffic Controller
Lack Group
Canberra, ACT
2024.01 - 2024.09
- Managed traffic flow to ensure safety and efficiency on work sites.
- Coordinated with team members to relay clear instructions and timely updates for smooth operations.
- Monitored site conditions to identify and promptly address potential hazards, ensuring safety for all personnel.
- Directed vehicles and pedestrians to prevent accidents and maintain order.
- Communicated with supervisors to report incidents or concerns immediately.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios to communicate real-time traffic condition changes to dispatchers and field personnel.
Education
High School Diploma -
Lyneham High School
Lyneham, ACT2006-12
Skills
- Traffic management
- Traffic safety practices
- Public safety awareness
- Emergency response coordination
- Incident reporting
- Traffic event planning
- Crisis intervention
- Team collaboration
- Time management
- Effective communication
- Active listening
- Documentation accuracy
- Conflict resolution
Certification
Community Service Cert III
Timeline
Outreach Youth Case Worker
Canberra PCYC
2025.07 - Current
Social Worker
Yeddung Mura
2024.10 - 2025.01
Traffic Controller
Lack Group
2024.01 - 2024.09
High School Diploma -
Lyneham High School