Shannan Flaherty
Oakey
Summary
Healthcare professional with deep understanding of clinical leadership and patient care management. Known for driving impactful initiatives that benefit patient outcomes and operational efficiency. Valued for collaborative approach, reliability, and adaptability in dynamic healthcare environments. Skilled in clinical decision-making and team leadership.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Nurse Leader
Ozcare Community Care
Toowoomba Region
10.2022 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Spearheaded initiatives focused on chronic disease management and prevention, resulting in increased patient engagement and improved overall health outcomes for the target population.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
Registered Nurse Supervisor
Ozcare Community Care
Toowoomba Region
10.2022 - 03.2023
- Promoted to Clinical Nurse (RN level 2 due to performance and leadership style)
- Mentored new hires during orientation programs, providing guidance on policies, procedures, and best practices within the nursing profession.
- Championed patient advocacy efforts by addressing concerns promptly and working closely with families to ensure their needs were met throughout the treatment process.
- Ensured compliance with regulatory standards by maintaining accurate documentation and timely reporting requirements for all clinical activities.
- Successfully managed challenging situations involving patients or families, employing conflict resolution skills to address concerns professionally and effectively.
Registered Nurse
St Vincent’s Private Hospital
Toowoomba
07.2021 - 12.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Managed care from admission to discharge.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Clinical Nurse
Blue Care Community Care
Toowoomba & Pittsworth
12.2020 - 05.2021
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
Registered Nurse
Ozcare Residential Aged Care Facility
Toowoomba
02.2020 - 12.2020
- Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
- Championed patient advocacy, working collaboratively with healthcare providers to ensure that the unique needs of each individual were met.
- Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
- Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Registered Nurse, Endoscopy & General Medical
St Andrews Private Hospital
Toowoomba
09.2017 - 02.2020
- Medical, surgical, Palliative Wards, Endoscopy unit and procedure rooms, anaesthetic nurse in theatre
- Assisted physicians in performing complex endoscopic procedures, ensuring patient safety and comfort throughout.
- Applied advanced nursing skills to handle emergency situations during endoscopic procedures calmly and effectively.
- Educated patients on post-procedure care, increasing adherence to discharge instructions and promoting overall wellbeing.
- Managed sedation administration for optimal pain relief during clinical sessions while monitoring vital signs closely.
- Reduced procedure times by efficiently preparing patients, rooms, and equipment for endoscopic examinations.
- Collaborated with multidisciplinary teams to optimize patient outcomes before, during, and after endoscopic procedures.
- Established strong rapport with patients undergoing invasive procedures, alleviating anxiety levels before commencing treatments.
- Promoted a safe and healthy environment for patients, staff, and visitors by adhering to infection control policies and procedures.
Enrolled Nurse
Tricare Aged Care Facility
Toowoomba, QLD
12.2016 - 08.2017
- Enhanced interdisciplinary collaboration through active participation in case conferences, team meetings, and professional development seminars.
- Assessed patients, developed plans of care, coordinated services and planned discharges.
- Promoted a safe environment for both patients and staff through adherence to infection control policies and procedures.
- Performed specific treatments as ordered by physician and under supervision of RN.
- Optimized clinical outcomes by effectively monitoring vital signs, identifying changes in patient condition, and notifying appropriate medical personnel.
Endorsed Enrolled Nurse
Downs Superior Nursing Agency
Toowoomba, QLD
09.2016 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Endorsed Enrolled Nurse
Freedom Aged Care
Toowoomba, QLD
07.2015 - 12.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Endorsed Enrolled Nurse
Darling Downs Hospital And Health Service
Toowoomba, QLD
08.2013 - 12.2015
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
Practice Manager, Clinic Nurse & Personal Assistant
Dr Zakia Sharif, Private OBGYN
Toowoomba, QLD
02.2014 - 02.2015
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Assistant in Nursing
Workpac HealthCare Agency
Brisbane, QLD
06.2012 - 08.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Student Nurse
Jacana Acquired Brain Injury Unit, RPCH
Brisbane, QLD
06.2012 - 07.2012
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
Assistant in Nursing
Stanhope Health Care Services
Brisbane, QLD
07.2011 - 07.2012
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Assistant in Nursing
Logan Nursing Home
Greenbank, QLD
01.2000 - 04.2005
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
Customer Service
Woolworths Supermarket
Garden City, & Buranda, QLD
01.2000 - 01.2003
- Provided excellent customer service while meeting challenging time goals.
- Delivered outstanding customer service by addressing concerns promptly and professionally.
- Utilized exceptional customer service skills to satisfy all needs.
- Resolved customer service issues related to pricing or discounts.
Assistant in Nursing
Iona Nursing Centre
Kenmore, QLD
01.2000 - 10.2001
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Personal Care Worker
Taree Nursing Facility
Taree, NSW
10.1996 - 01.2000
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
Education
Graduate certificate - Nursing Informatics Leadership and Management
Victoria University
03.2025
Certificate of - Immunisation Practicing Nurse
Cunningham Centre
Toowoomba, QLD02-2023
Bachelor of Nursing - RN
University of Southern Queensland
11.2017
Advanced Diploma - Nursing (EEN)
Gold Coast Institute of TAFE
08.2013
Certificate III - Pathology (Phlebotomy)
Gold Coast Institute of TAFE
08.2012
Bachelor of Health Science - Leisure & Health
Charles Sturt University
12.2011
Certificate III - Community Services (Aged Care)
Mid North Coast TAFE
01.2000
Certificate II - Nursing
Muswellbrook TAFE
01.1999
Certificate I - Nursing
Muswellbrook TAFE
01.1998
Higher School Certificate - undefined
Scone High School
Scone, NSW01.1998
Skills
- Proficient in basic life support
- Collaborative problem-solving
- Patient-centered care
- Clinical evaluation
- Healthcare coordination expertise
- Continuous improvement initiatives
- Commitment to ethical standards
- Clinical informatics expertise
- Evidence-based clinical decision making
- Clinical nursing management
- Analytical approach to practice
- Healthcare leadership
Certification
- Current Qualifications:
- AHPRA Registered Nurse (NMW0001840499) (current to May 2025 and renewed yearly)
- Open QLD driver’s license, no restrictions
- Current first aid certification & Police check
- Occupational Health & Safety Construction Induction Card (No. 1308473)
- COVID and regular influenza vaccinations
Timeline
Clinical Nurse Leader
Ozcare Community Care
10.2022 - Current
Registered Nurse Supervisor
Ozcare Community Care
10.2022 - 03.2023
Registered Nurse
St Vincent’s Private Hospital
07.2021 - 12.2022
Clinical Nurse
Blue Care Community Care
12.2020 - 05.2021
Registered Nurse
Ozcare Residential Aged Care Facility
02.2020 - 12.2020
Registered Nurse, Endoscopy & General Medical
St Andrews Private Hospital
09.2017 - 02.2020
Enrolled Nurse
Tricare Aged Care Facility
12.2016 - 08.2017
Endorsed Enrolled Nurse
Downs Superior Nursing Agency
09.2016 - 12.2016
Endorsed Enrolled Nurse
Freedom Aged Care
07.2015 - 12.2016
Practice Manager, Clinic Nurse & Personal Assistant
Dr Zakia Sharif, Private OBGYN
02.2014 - 02.2015
Endorsed Enrolled Nurse
Darling Downs Hospital And Health Service
08.2013 - 12.2015
Student Nurse
Jacana Acquired Brain Injury Unit, RPCH
06.2012 - 07.2012
Assistant in Nursing
Workpac HealthCare Agency
06.2012 - 08.2013
Assistant in Nursing
Stanhope Health Care Services
07.2011 - 07.2012
Assistant in Nursing
Logan Nursing Home
01.2000 - 04.2005
Customer Service
Woolworths Supermarket
01.2000 - 01.2003
Assistant in Nursing
Iona Nursing Centre
01.2000 - 10.2001
Personal Care Worker
Taree Nursing Facility
10.1996 - 01.2000
Bachelor of Nursing - RN
University of Southern Queensland
Advanced Diploma - Nursing (EEN)
Gold Coast Institute of TAFE
Certificate III - Pathology (Phlebotomy)
Gold Coast Institute of TAFE
Bachelor of Health Science - Leisure & Health
Charles Sturt University
Certificate III - Community Services (Aged Care)
Mid North Coast TAFE
Certificate II - Nursing
Muswellbrook TAFE
Certificate I - Nursing
Muswellbrook TAFE
Higher School Certificate - undefined
Scone High School
Graduate certificate - Nursing Informatics Leadership and Management
Victoria University
Certificate of - Immunisation Practicing Nurse
Cunningham Centre