Shannan Gardiner
Point Cook,VIC
Summary
Highly motivated and results-driven Operations Manager with years of experience in managing and overseeing efficiency and profitability across the hospitality sectors. Proven ability to lead and develop teams, streamline operations, and drive business growth. I am passionate about fostering a culture of continuous improvement, delivering exceptional customer service, and ensuring operational excellence. My experience in managing budgets, adhering to industry regulations, and implementing effective staff training programs has consistently resulted in improved team performance, increased revenue, and enhanced operational efficiency. With a strategic mindset and a focus on achieving business objectives, I am committed to delivering results that exceed expectations.
Overview
5
5
years of professional experience
Work History
Operations Manger
Lovesick Pty Ltd
05.2024 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Venue Manager
North End Hotel And Restaurant
02.2020 - 05.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Graduate Diploma - Information Technology And Communications
Griffith University
QLD01-2019
Skills
- Operational efficiency
- Employee relations and conflict resolution
- Policies and procedures implementation
- MS office
- Client relationships
- Interpersonal communication
- Business administration
- Cross-functional collaboration
- P&L management
- Innate attention to detail
- Strong Relationship Management
Languages
Maori
Native or Bilingual
Timeline
Operations Manger
Lovesick Pty Ltd
05.2024 - Current
Venue Manager
North End Hotel And Restaurant
02.2020 - 05.2024
Graduate Diploma - Information Technology And Communications
Griffith University
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