Shannan Hobbs-Kewin
Forest lake,Qld
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Dock Hand
APS
11.2022 - 12.2023
- Operating electric pallet jacks, picking produce, shrink wrapping pallets, loading unloading trucks, dealing with incoming and outgoing paperwork (fridge freezer work)
- Maintained safety regulations while operating heavy equipment.
- Assisted in the unloading of cargo from vessels.
- Ensured proper documentation for all incoming and outgoing shipments.
- Inspected loading ramps to ensure they were safe for use.
- Supervised crew members during loading and unloading operations.
- Provided assistance to personnel working around the dock area.
- Loaded goods onto trucks for distribution or storage purposes.
- Checked manifests against actual contents of shipments.
- Conducted daily inspections of dock equipment and facilities.
- Reported any damage or loss of goods to supervisors immediately.
- Followed strict security protocols while handling private information or confidential documents.
- Used electric forklifts and electric pallets to safely move pallets of merchandise.
- Removed obstructions from entryways and transported packages to correct locations.
- Attached identifying tags to containers to mark with identifying information.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Secured items in truck by strapping over protective padding.
Retail Assistant
Salvation Army
02.2023 - 08.2023
- Volunteering at the Salvation Army as a retail assistant helping customers, registers, donation sorting, clothing pricing, sales
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Restocked shelves with new merchandise when required.
- Rang up purchases accurately on the point-of-sale system.
- Kept up-to-date knowledge of all products available in the store.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Pick Packer
Reliance Workforce
Crestmead, QLD
11.2021 - 10.2022
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Arranged items on pallets according to size and weight.
- Obtained, moved and sorted products and materials.
Picker Packer
Tiptop
01.2019 - 01.2020
- Working throughout a warehouse working with food and meeting KPIs
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Reported any damaged products to supervisor immediately upon discovery.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Confirmed items picked for orders by keying codes into system.
Disability Support Worker
Northcott
01.2018 - 01.2019
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Kept a close eye on client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Woolworths Night Fill Team Member
Woolworths
01.2018 - 01.2019
- Assisted customers based on currently available product, promotional and policy information
- Communicated effectively with members of the public in often crowded and noisy environments
- Removed outdated and overripe items from stock to eliminate health risks
- Replenished inventory with a focus on addressing customer needs
- Prepared products for the sales floor by adding tags and readying pallets or restocking
- Secured products when transporting to different areas of the store to prevent merchandise damage
- Assessed floor displays to determine which merchandise required restocking
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience
- Observed strict safety measures while stocking shelves to prevent falls and mishaps
- Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans
- Updated signage to reflect current prices and help promote target merchandise
- Pleasantly helped customers by finding requested items, boosting store revenues, and improving retention rates
- Organized storage of articles in bins, floor, shelves, and assigned areas according to product categories.
Home Care Assistant
Australian Unity
01.2016 - 01.2018
- Worked to improve and enhance patient lives through effective and compassionate care
- Monitored progress and documented any patient health status changes to keep the healthcare team updated
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Administered medication as directed by a physician
- Supervised daily activities and provided assistance when needed
- Maintained a clean, safe, and well-organized patient environment
- Ensured the safety and well-being of each patient in alignment with the care plan
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships
- Helped clients with managed home care, ensuring the efficacy of care by monitoring health status
- Assisted with general household activities, such as cooking, meal preparation, and grocery shopping.
Assistant in Nursing
Kennedy Health Care
01.2014 - 01.2016
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Evaluated patients to identify and address wounds, behavioral concerns, and medically-relevant symptoms
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
Youth at the Zoo
Taronga Zoo
01.2007 - 01.2013
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners
- Watched animal behaviors and completed examinations to identify illnesses, injuries, or potential diseases
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Approached visitors to initiate conversations to determine preferences.
Education
Certificate 3 Aged Care -
TAFE
01.2014
Certificate 3 Acute Care -
TAFE
01.2014
Year 12 School Certificate -
High School
01.2013
Skills
- Understanding in operating cash registers and cash balancing & banking
- Good communication skills including listening and verbalizing
- Production Documentation
- Logistics Management
- Equipment Operation
- Wrapping and Boxing
- Problem-Solving
- Truck Loading and Unloading
- Stacking and Staging
- Pallet Jack Operation
- Warehouse Operations
- Loading Dock Operations
- Willing to Learn
- Companionship and emotional support
- Dementia and Alzheimer's knowledge
- Patient privacy
- Patient-focused care
- Infection control and aseptic procedures
- Charting and clinical documentation
- Microsoft applications proficiency
- Organization
- People-oriented
- Skilled problem solver
- Motivated team player
- Strong work ethic
- Customer service-oriented
- Cash register familiarity
- Excellent communication skills
- Goal-oriented
- Computer literate
- Active listening skills
- Customer-oriented
- Shipping and Receiving
- Materials Handling
- Health and Safety Compliance
- Protective Equipment Use
Vaccination Status
Triple Covid-19 Vaccinated
References
- Jennyfer Forbes, AIN Support Worker, 0423067959
- Brianna Heir, Team Leader, Afford, 0448019238
Timeline
Retail Assistant
Salvation Army
02.2023 - 08.2023
Dock Hand
APS
11.2022 - 12.2023
Pick Packer
Reliance Workforce
11.2021 - 10.2022
Picker Packer
Tiptop
01.2019 - 01.2020
Disability Support Worker
Northcott
01.2018 - 01.2019
Woolworths Night Fill Team Member
Woolworths
01.2018 - 01.2019
Home Care Assistant
Australian Unity
01.2016 - 01.2018
Assistant in Nursing
Kennedy Health Care
01.2014 - 01.2016
Youth at the Zoo
Taronga Zoo
01.2007 - 01.2013
Certificate 3 Aged Care -
TAFE
Certificate 3 Acute Care -
TAFE
Year 12 School Certificate -
High School
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