Shannan Lombo
Wyee,NSW
Summary
Retail Professional with expertise in customer service and cash handling. Developed strong problem-solving skills and maintained a clean, safe environment while fostering positive relationships with customers and team members. Gained valuable insights into patience and understanding through personal experiences in parenting.
Overview
15
15
years of professional experience
Work History
Retail Worker
Coles
Toukley
01.2022 - Current
- Processed sales transactions at checkout using Coles point of sale systems.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection, answered queries and provided advice.
- Assisted customers with product locations and store enquiries on Coles shop floor.
- Replenished shelves and displays using Coles stock rotation and merchandising standards.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Supported team members with price changes, ticketing, and product placement tasks.
- Followed Coles food safety and hygiene procedures during daily store operations.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Retail Worker
Tattoo Cartel
Toukley
03.2014 - 08.2015
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Handled customer complaints politely and referred issues to supervisors.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained and kept a clean environment under protocol for tattoo safety and legislation.
Retail Worker
Coles
Toukley
09.2011 - 08.2015
- Processed sales transactions at checkout using Coles point of sale systems.
- Assisted customers with product locations and store enquiries on Coles shop floor.
- Replenished shelves and displays using Coles stock rotation and merchandising standards.
Education
Northlakes High School
San RemoSkills
- Point of sale
- Cash handling
- Stock rotation
- Visual merchandising
- Customer service
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Adaptability under pressure
- Store maintenance
- Prioritization
- Quick learner
Affiliations
- My hobbies include the gym and running. I like to keep active and maintain a healthy lifestyle.
- I enjoy movies and bike rides with my children and the occasional competitive board game nights.
References
References available upon request.
Timeline
Retail Worker
Coles
01.2022 - Current
Retail Worker
Tattoo Cartel
03.2014 - 08.2015
Retail Worker
Coles
09.2011 - 08.2015
Northlakes High School