Summary
Overview
Work History
Education
Skills
A Little About Me
Timeline
Generic

Shannan Schuster

Broken Hill,NSW

Summary

Kind, nurturing 'daycare mum' with years of designing meaningful learning experiences for children. Providing them with the highest quality care while encouraging critical thinking, self expression, communication and imagination. Prioritizes safety and good decision-making for children which have included bringing in meals to the mix and teaching the children healthy eating habits to top it off.

Overview

13
13
years of professional experience

Work History

Private Childcare Provider

Self Employed
01.2024 - Current
  • Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Collaborated with parents on addressing developmental milestones such as potty training, sleep training, and transitioning from bottles to cups.
  • Maintained safe environment by keeping watchful eye on children.
  • Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Planned fun, educational activities for children aged 6 months to 8 years

At Home Childcare

Far West Family Daycare
03.2019 - 08.2023
  • Transported children to and from excursion activities safely.
  • Promoted healthy eating habits by preparing nutritious meals and snacks for children in accordance with dietary guidelines.
  • Maintained detailed records of each child''s progress, sharing updates regularly with parents during check-ins or conferences.
  • Worked with parents one-on-one to address individual needs of children in care.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Maintained home environment that complied with all the FWFDC regulations.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
  • Collaborated with parents on addressing developmental milestones such as potty training, sleep training, and transitioning from bottles to cups.

Mcdonalds Customer Experience Manager

McDonald's
10.2018 - 02.2019
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Store Assistant

South Newsagency
06.2011 - 08.2012
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Completed Year 11 -

Willyama High School
Broken Hill, NSW
12.2009

Skills

  • Strong Work Ethic
  • Patience and Empathy
  • Reliability and Punctuality
  • Hygiene and Cleanliness
  • Certificate II & III in Retail
  • First Aid and CPR
  • Completed multiple training resources through McDonalds - Customer Experience, Shift Management Excellence & Food Safety courses
  • Multiple Webinars completed through childcare resources, eg/Strategies for fostering positive relationships with parent and caregivers

A Little About Me

Hi I'm Shannan.

Im Married, have 3 wonderful children - Penny, George and Daphne.

In my spare time i love spending it with my family, which include our two dalmatians. Baking, making cakes, cookies and sweets for relatives and close friends. I also love all things plants and gardening - a little bit of a green thumb.

Timeline

Private Childcare Provider

Self Employed
01.2024 - Current

At Home Childcare

Far West Family Daycare
03.2019 - 08.2023

Mcdonalds Customer Experience Manager

McDonald's
10.2018 - 02.2019

Store Assistant

South Newsagency
06.2011 - 08.2012

Completed Year 11 -

Willyama High School

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Shannan Schuster