Summary
Overview
Work History
Education
Skills
Timeline
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SHANNAN WADDUPS

DAISY HILL,QUEENSLAND

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Quality Assurance Analyst

Suncorp
Brisbane, QLD
05.2023 - Current
  • Analyzed existing application functionality against customer requirements ensuring compliance.
  • Participated in daily scrum meetings providing status updates on projects assigned.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
  • Recommended improvements to systems and procedures for increased productivity.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Communicated regularly with management to discuss quality trends.

Lending Specialist

Suncorp
Brisbane, Queensland
04.2012 - 05.2023
  • Updated client account information and records in company databases.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Informed customers of loan application requirements and deadlines.
  • Identified valuable solutions for customers with credit problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Located and suggested loan packages that met client needs and priorities.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Referred unresolved customer service issues to designated departments for investigation.
  • Verified order changes to resolve customer complaints or concerns.
  • Compiled all calls and interactions into computer data system.

Retail Sales Assistant

Cross Roads
Loganholme, QLD
03.2007 - 04.2012
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Education

High School Diploma -

Mabel Park State High School
Slacks Creek, QLD
12.1996

Skills

  • Customer Relations
  • Problem Solving
  • Attention to Detail
  • Product Education
  • Complaint Handling
  • Credit History Review
  • Payment Schedule Computation
  • Loan File Maintenance
  • Decision Making
  • Cash Handling
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Active Listening and Learning
  • Multitasking and Prioritization
  • Analytical and Critical Thinking
  • Microsoft Office
  • Financial Service Solutions
  • Oral and Written Comprehension
  • Time Management
  • Data Entry
  • File Organization
  • Customer Service
  • Complex Problem Solving

Timeline

Quality Assurance Analyst

Suncorp
05.2023 - Current

Lending Specialist

Suncorp
04.2012 - 05.2023

Retail Sales Assistant

Cross Roads
03.2007 - 04.2012

High School Diploma -

Mabel Park State High School

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SHANNAN WADDUPS