SHANNAN WOTHERSPOON
SHERWOOD,QLD
Summary
Dedicated Executive Account Manager and Branch Manager with a twenty five year track record in delivering customer service excellence to major transport and logistics clients up to enterprise level. Eager to leverage my extensive industry knowledge as an all makes specialist in the commercial vehicle industry to significantly drive market share dominance and revenue growth.
Overview
26
26
years of professional experience
Work History
National Account Manager
Sgesco-Max
01.2022 - Current
- Promote innovative integrated safety solutions by way of regular planned meetings and presentations to an industry that has been mostly unaware of the ability to add and tailor unique safety solutions into commercial vehicles
- Liaise and present solutions to Directors, national and state fleet fleet and procurement managers, technical specification engineers within the bus, waste, emergency services, logistics and construction industries
- Develop trial programs for applicable national fleets to implement the latest safety solutions into their fleet
- Implement national marketing strategies via Linkedin and EDM's
- Work together with all relevant dealership GM’s, DP's, Sales Managers, PD Managers and logistic coordinators to ensure timely supply of suitable Max-Safe systems
- Improve on forecasting methods to allow production to operate on the lean stock holding for just in time format of supply
- Forecasting taken from under 10% to over 70% within first 6 months by way of effective communication with all partners and end user fleets
- Build and maintain relationships with all relevant stakeholders
- Quote safety and telematics solutions from Microsoft Dynamics operating system
- Engage and sign-up suitable service partners throughout Australia as process of setting up national Max-Safe support network
- Provide training procedures and support for MAX-SAFE products via direct meeting sessions and Teams platform to dealer and service partner and end user staff as required required
- Attend conferences and travel as required.
Branch Manager
TruckZone Parts & Accessories
11.2020 - 12.2021
- Major responsibility of taking on the rebuilding and transformation of a branch that had been run into the ground
- Manage and mould a newly formed team to ensure prompt regrowth of the branch in a highly competitive region
- Obtained active revenue growth of 35% and GP growth of 10% within six months
- Liaise with current customers to seek feedback on how they have been let down by the company in the past to repair relationships and secure future business
- Diligently analyse current customer base and stock holding to pinpoint where the branch began to fail
- Work tirelessly to introduce processes to enable the branch to return to being profitable within twelve months
- Learn new Microsoft Dynamics operating system and train staff as required
- Build suitable stock holding schedule for American and Japanese model trucks and trailers to make certain the rebranding and relocation process of the South Brisbane branch runs as effectively as possible to minimise regression of profitability
- Design layout for new branch so it is set apart from consistent industry warehousing utilisation
- Develop plan to optimise efficiency while relocation process is taking place
- Work with trades people as part of building internals and setting up of new branch.
Business Development Manager (Consultancy Based)
BDS Mechanical
05.2020 - 11.2020
- Seek out all possible clients that would utilise mechanical support, discuss fleet operations and current mechanical requirements with appropriate company contacts
- Establish suitable CRM as information source for future business utilisation
- Analyse fleet requirements and provide tailored maintenance solutions where applicable
- Travel QLD as required to provide promotional assistance for new locations
- Discuss fleet operations with applicable BDS branch managers and quote on maintenance programs to suit fleet specifications
- Compile and lodge applicable council tenders
- Provide reporting structure to GM.
Major Accounts Manager
Multispares Truck Parks
01.2018 - 05.2020
- Build, develop and manage transport and logistics client relationships including activity prospecting for new clients through industry networking and offering value adding services to the market
- Deliver premium service to ensure client retention and growth
- Analyse government and national fleet inventories to forecast client’s prospective needs
- Source and procure stock holdings including O.E.S components to suit American, European and Japanese heavy vehicle models and semi-trailer O.E manufacturers to ensure seamless service delivery and client satisfaction
- Monitor and communicate product recalls and performance deficiencies to clients
- Monitor competitor pricing and industry technological innovations
- Renegotiate pricing and communicate emerging opportunities to ensure effective growth with government and national fleets
- Develop and manage relationships with various stakeholders including suppliers and preferred mechanics to ensure economical and quality services for major clients
- During my duration with Multispares the company added six new Branches and two new PDC’s and reported a revenue of $124mil in 2020, a 250% increase from $35 million in 2009.
Branch Manager
Multispares Truck Parks
01.2014 - 01.2018
- Project manage successful Toowoomba branch start-up
- This included sourcing a greenfield site, designing the facility and overseeing the build and fit out
- The project was completed on budget and on time
- Develop client base within the South West QLD region by researching prospective client’s needs, showcases and industry networking
- Establish $400,000 worth of start-up stock holdings to cover all heavy vehicle brands, equal to approximately 3500-part numbers
- As an outcome of the investment in the region and premium service delivery, the businesses enjoyed an increased profile in the region which translated to a significant increase in local market share
- This result, combined with the minimisation of operational disruption and the efficiency gains brought about by the enhanced facility design, in 2018 the team was awarded Branch of the Year.
Branch Manager
Multispares Truck Parks
01.2011 - 01.2014
- Nurture client relationships to stay abreast of emerging needs
- Updating stock holding in anticipation of identified needs and providing a premium service to new and existing clients
- Identify opportunities to enhance operational efficiency utilising the assistance of the National Warehouse Team
- Execute, monitor and report on the success of co-designed improvement strategies, some of which were adopted by other Branches across the Australia and New Zealand network
- Establish, develop and manage Sales teams including position scoping, recruitment, training and performance management
- Provide one on one coaching, support and direction to regional Customer Strategy Managers
- As a result of the effort invested, despite various resources industry downturns, during my tenure, the Branch’s revenue grew by approximately ten percent each month and the Branch was awarded Branch of the year in 2013.
Sales Manager
Precise Corporation Pty Ltd
01.2009 - 01.2011
- Oversee the provision of plant, parts and labour hire resources to the mining industry
- Support existing Nebo workshop through the supply of parts
- Project manage the opening of a new warehouse in Mackay; Build stock holdings to cater to all makes in privately owned heavy vehicle spare parts showroom
- Provide support to several Workshop Managers with workshop bookings and job invoicing to ensure consistent cash flow
- Establish MYOB retail system to support parts inventory and workshop accounting system
- Develop media advertising to promote the workshops and spare parts service offerings.
Parts Interpreter
Brown & Hurley
01.2008 - 01.2009
- Manage day-to-day parts sales to suit Kenworth, DAF and All Makes via over front counter and telephone service using the in-house operating system and manufacturer cataloguing tools
- Perform night shift on roster and after-hours spare parts callouts to service large workshop with parts requirements
- Instigate six-sigma lean efficiency initiatives to enhance workshop efficiency.
QLD Parts Manager
Lindsay Transport
06.2007 - 01.2008
- Monitored and evaluated supplier performance to maintain quality of parts.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to management including managers of consignment stock suppliers
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed strong relationships with suppliers, resulting in better pricing and faster delivery times for essential parts.
- Assisted state technicians in locating hard-to-find replacement parts for obsolete equipment, prolonging its operational life.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Conducted thorough research on alternative suppliers when faced with supply chain disruptions, ensuring minimal impact on production schedules.
- Collaborated with workshop to provide timely and accurate parts fulfillment.
- Conduct monthly stock takes
Business Development Representative
Krueger Trailers
01.2007 - 06.2007
Spare Parts Consultant
Crokers Truck Centre
04.2005 - 12.2006
Spare Parts Consultant
Mack Trucks Australia
10.2002 - 04.2005
Casual Operator - Rail Unloading
Dalrymple Bay Coal Terminal
06.2001 - 09.2002
Spare Parts Consultant
QLD Truck Centre
06.1998 - 09.2002
Education
Some College (No Degree) - Project Management Fundamentals
Australian Institute of Management - 2023
OnlineSome College (No Degree) - Key Account Management
Australian Institute of Management - 2022
OnlineSome College (No Degree) - Professional Presentations
Australian Institute of Management -2022
Brisbane, QLDSome College (No Degree) - Diploma of Business Management
QLD TAFE -2014
OnlineSome College (No Degree) - Lean Six Sigma Training
Brown & Hurley - 2008
Darra, QLDHigh School Diploma -
St. Marys College
Toowoomba, QLD11.1996
Skills
- Effective written and verbal communication
- Professional business acumen
- Setting key performance indicators (KPIs) to drive performance improvement; monitoring and analysing results
- Proficient in developing strong and long lasting business relationships
- Budgeting
- Exceptional time management
- People management
- Project management
- Commercial negotiations
- Strong computer literacy in microsoft and a variety of ERP's
Attributes
- Ability to resolve issues in a positive and timely manner
- Outgoing, communicative personality
- Energetic approach to life and work
- Committed to delivering results
References
- Provided upon request
Timeline
National Account Manager
Sgesco-Max
01.2022 - Current
Branch Manager
TruckZone Parts & Accessories
11.2020 - 12.2021
Business Development Manager (Consultancy Based)
BDS Mechanical
05.2020 - 11.2020
Major Accounts Manager
Multispares Truck Parks
01.2018 - 05.2020
Branch Manager
Multispares Truck Parks
01.2014 - 01.2018
Branch Manager
Multispares Truck Parks
01.2011 - 01.2014
Sales Manager
Precise Corporation Pty Ltd
01.2009 - 01.2011
Parts Interpreter
Brown & Hurley
01.2008 - 01.2009
QLD Parts Manager
Lindsay Transport
06.2007 - 01.2008
Business Development Representative
Krueger Trailers
01.2007 - 06.2007
Spare Parts Consultant
Crokers Truck Centre
04.2005 - 12.2006
Spare Parts Consultant
Mack Trucks Australia
10.2002 - 04.2005
Casual Operator - Rail Unloading
Dalrymple Bay Coal Terminal
06.2001 - 09.2002
Spare Parts Consultant
QLD Truck Centre
06.1998 - 09.2002
Some College (No Degree) - Project Management Fundamentals
Australian Institute of Management - 2023
Some College (No Degree) - Key Account Management
Australian Institute of Management - 2022
Some College (No Degree) - Professional Presentations
Australian Institute of Management -2022
Some College (No Degree) - Diploma of Business Management
QLD TAFE -2014
Some College (No Degree) - Lean Six Sigma Training
Brown & Hurley - 2008
High School Diploma -
St. Marys College
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