Shannay Hart
Ipswich
Summary
Accomplished Customer Service Supervisor with a proven track record at IGA Supermarket, excelling in employee training and team building. Expert in complaint resolution, enhancing service delivery, and fostering strong customer relationships. Demonstrates a strong work ethic and independence, consistently achieving high-quality support and operational efficiency.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Customer Service Supervisor
IGA Supermarket
Walloon
06.2024 - Current
- Trained staff on best practices for customer interactions and product knowledge.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Customer Service Supervisor
Drakes Supermarket
Rosewood
03.2019 - 01.2024
- Supervised customer service team to ensure high-quality support.
- Trained staff on best practices for customer interactions and product knowledge.
- Managed daily operations to enhance workflow efficiency and service delivery.
Education
Ipswich State High School
Ipswich , QLD Skills
- Customer service
- Employee training
- Team building
- Complaint resolution
- Hard working
- Strong work ethic
- Works well independently
Certification
- Certificate 2 in salon assistant
- Certificate 3 in nail technology
- Certificate 3 in beauty services
Timeline
Customer Service Supervisor
IGA Supermarket
06.2024 - Current
Customer Service Supervisor
Drakes Supermarket
03.2019 - 01.2024
Ipswich State High School