Shannell Burgoyne
Caboolture,Australia
Summary
I am a skilled Sales Representative offering 5 years of experience in customer service operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. I am results-driven and proactive with demonstrated record of accomplishments in meeting and exceeding sales and revenue targets. I am committed to develop my skills and knowledge to improve , grow and progress in this position.
Overview
8
8
years of professional experience
Work History
Electrical Sales Representative
Brandis Hire
06.2022 - Current
- Expanded Client Base: Identified and targeted clients, fostering growth.
- Client Relationship Building: Developed and maintained relationships, increasing revenue and expanding the client portfolio.
- Purchasing and Quote Negotiations: Successfully negotiated purchases and quotes, fostering partnerships
- Efficient Operations: Improved tracking systems, managed inventory, and demonstrated adaptability for profitability
- Managed Freight: Oversaw freight operations, ensuring timely and secure delivery of electrical equipment and components, successfully resolving logistics issues such as lost, delayed and/or damaged freight
- Marketing and Social Media: Contributed to marketing efforts, including social media campaigns, to promote the company's services and increase brand visibility
- Issue Resolution: Actively resolved day-to-day operational issues, ensuring the smooth functioning of the company and maintaining customer satisfaction
- Pipedrive Utilization: Efficiently used Pipedrive to record and manage all hires and KPIs
- Microsoft Suites Proficiency: Demonstrated effective use of Microsoft Suites for enhanced productivity and reporting accuracy.
- Increased customer satisfaction: Addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Worked collaboratively within a team environment, sharing industry insights and best practices to improve overall performance.
- Increased sales by developing strong relationships with key clients and providing them with customized electrical solutions.
- Boosted revenue by identifying potential leads and conducting effective cold calls to generate new business opportunities.
- Strengthened relationships with existing accounts by offering additional services or products based on their needs, increasing overall profitability.
Leading Hand
Kilcoy Global Services
01.2020 - 05.2022
- Coordinate Daily Operations: Oversaw daily operations, ensuring efficient meat processing
- Supervised and Trained Workers: Provided supervision and training in safe meat processing techniques
- Enforced Hygiene and Safety Standards: Strictly enforced hygiene and safety protocols to maintain compliance
- Quality Control Inspections: Conducted thorough quality control inspections to meet product standards
- Inventory Management: Managed inventory, reducing waste and enhancing operational efficiency
- Process Improvement: Contributed to process improvements, optimizing efficiency
- Scheduling and Conflict Resolution: Collaborated on scheduling and effectively resolved conflicts
- Staff Training: Assisted in training new staff, ensuring a skilled and knowledgeable workforce
- High Productivity and Quality: Maintained high levels of productivity and product quality.
Sales Representative
EFFCOM
08.2019 - 01.2020
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
- Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Pharmacy Assistant
Amcal Pharmacy
02.2019 - 08.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Strengthened brand image in the market by actively participating in community outreach programs and health fairs.
- Identified opportunities for cross-selling additional products or services based on clients'' needs, increasing overall revenue per sale.
- Proactively sought client feedback to identify opportunities for product improvements or enhancements, contributing to overall company growth.
- Developed customized presentations for prospective clients highlighting specific benefits of our products related to their unique needs.
- Increased pharmacy sales by developing strong relationships with healthcare professionals and providing them with accurate product information.
- Successfully launched new products in the territory by creating targeted marketing campaigns and coordinating with cross-functional teams for seamless execution.
- Optimized inventory management by working closely with supply chain teams to ensure timely delivery of products to clients.
- Improved client satisfaction by promptly addressing concerns, resolving issues, and providing exceptional customer service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Senior Waitress
CJ's Pastries
08.2016 - 02.2019
- Customer Service: Promoted services enthusiastically, boosting referrals and walk-in business and resolved customer complaints with professionalism and prompt service in a timely and professional manner, resulting in repeat customers and referrals
- Welcomed and assisted customers with a positive attitude and high energy, meeting their needs effectively
- Quality Assurance and Work Health & Safety: Maintained a clean dining area and monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Ensured that all tables were properly set and clean, resulting in a high rating from health inspectors
- Training: Trained new staff to maximize job satisfaction and productivity
- Time Management: Multi-tasked efficiently to provide prompt and efficient service to all guests, earning a strong reputation for efficiency and accuracy.
Education
Fibre Tester and Hygiene (FT & FH 1835975- Brisbane - 1835975) -
JB Hunter
Brisbane, Queensland02.2024
Optical Fibre Endorsement - N (OFE 1832457 - Brisbane - 1832457) -
JB Hunter
Brisbane, Queensland02.2024
First Aid & CPR -
First Aid Pro | First Aid Course Caboolture
06.2023
Certificate III in Business Management -
OPEC College
05.2023
Professional Certificate of Competency in Electrical Power System Fundamentals for Non-Electrical Engineers -
Engineering Institute of Technology
03.2023
Test and Tag -
Test & Tag Training
11.2022
Certificate III in Business Administration -
TAFE
04.2021
Year 12 Graduate -
Tullawong State High School
Caboolture, Queensland11.2017
Certificate II in Sampling & Measurement -
TAFE
11.2017
Skills
- Teamwork and Collaboration
- Hard working, Driven and takes Initiative
- Strong Time Management & Organizational skills
- Analytical Thinker
- Seeks Continuous Improvement and Growth
- Exceeds Customer Expectations
- Client Acquisition
- Data entry and reporting
- Conflict Resolution
- Strategic Planning
References
Trent Franz - Maceys Electrical Pty Ltd - 0439 658 492 - trent@maceyselectrical.com.au
Alex Furdas - Brandis Hire - 0448 193 638 - afurdas@brandishire.com.au
Timeline
Electrical Sales Representative
Brandis Hire
06.2022 - Current
Leading Hand
Kilcoy Global Services
01.2020 - 05.2022
Sales Representative
EFFCOM
08.2019 - 01.2020
Pharmacy Assistant
Amcal Pharmacy
02.2019 - 08.2019
Senior Waitress
CJ's Pastries
08.2016 - 02.2019
Fibre Tester and Hygiene (FT & FH 1835975- Brisbane - 1835975) -
JB Hunter
Optical Fibre Endorsement - N (OFE 1832457 - Brisbane - 1832457) -
JB Hunter
First Aid & CPR -
First Aid Pro | First Aid Course Caboolture
Certificate III in Business Management -
OPEC College
Professional Certificate of Competency in Electrical Power System Fundamentals for Non-Electrical Engineers -
Engineering Institute of Technology
Test and Tag -
Test & Tag Training
Certificate III in Business Administration -
TAFE
Year 12 Graduate -
Tullawong State High School
Certificate II in Sampling & Measurement -
TAFE
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