Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannen Coleiro

Broadford,VIC

Summary

Multi-talented Dental receptionist with nearly five years of expertise in many areas of dental treatment. Passionate about greeting every patient with a smile and running front desk day-to-day operations smoothly. Strengths include handling payments, processing insurance claims, managing multi-line phone systems and addressing patients' concerns. I am relocating to the Gold Coast and am available to commence in February 2026.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

Kilmore Dental & Specialist Centre
Kilmore, VIC
05.2023 - Current
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Processed referrals to specialists when required by the dentist.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Verified, updated and entered patient information into system.
  • Processed payments for Patients, cashing up reports.

Dental Assistant

Seymour Dental Clinic
Seymour , VIC
09.2020 - 05.2023
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Performed administrative tasks such as booking, scheduling, canceling and confirming patient appointments through phone calls as well as taking payments.
  • Warmly invited patients with a positive and motivating attitude and being respectful of their ethnicity.
  • Alphabetically organizing physical files of patient records, ensuring they remain in a secure and confidential location within the practice.
  • Provided assistance and followed the organization's important protocols and measures to infection control standards.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients. Sanitized equipment, dental charting, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Assisted for many dental procedures including scale and cleans, recalls, restorations, extractions, crown preparation/inserts, composite veneers, endodontic treatments, denture adjustments, impressions to name a few.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Experience in assisting for an Orthodontist by passing orthodontic instruments, preparing for patient treatment, taking photos of patients teeth etc.

Customer Service Cashier

KFC
Seymour, VIC
11.2017 - 11.2019
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Welcomed patients into restaurant and responded toinformational requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Multi - tasked under busy environments which involved taking payments and food orders both in drive through and register.
  • Processed customer payments quickly and returned exact change and receipts.
  • Recommended and advertised promotions of new food products and greater deals with customer food orders.
  • Provided and presented customers with menu options, and knowledge of food products.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted with other duties like clearing and cleaning tables as well as restocking supplies and food throughout shift.

Education

Certificate III in Dental Assisting -

Bendigo Tafe
Bendigo
03.2022

High School Diploma -

Broadford Secondary College
Broadford
12.2020

Certificate III in Retail -

Registered Training Organization TRAINEESHIP KFC
Seymour
08.2019

Certificate II - Business

VET INSTITUTE
VIC
11.2018

Skills

  • Organization and Prioritization
  • Coordinated and structured
  • Active listener
  • industrious and diligent
  • Empathetic and patient
  • Appointment scheduling
  • Multi-tasking
  • Can handle fast pace and busy environments
  • Detail-Oriented and strong willingness to learn
  • Fast learner and time management skills
  • Team Player
  • Punctual, honest, kind and outgoing
  • Punctual and Reliable

Timeline

Dental Receptionist

Kilmore Dental & Specialist Centre
05.2023 - Current

Dental Assistant

Seymour Dental Clinic
09.2020 - 05.2023

Customer Service Cashier

KFC
11.2017 - 11.2019

Certificate III in Dental Assisting -

Bendigo Tafe

High School Diploma -

Broadford Secondary College

Certificate III in Retail -

Registered Training Organization TRAINEESHIP KFC

Certificate II - Business

VET INSTITUTE

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Shannen Coleiro