Shannen Fowler

In my role at HR Dynamics, I manage various 'HR Packages', collaborating with clients to understand their HR needs and develop tailored HR solutions. This involves coordinating various tasks within each package, such as:

• Determining award coverage and classifications
• Conducting wage, salary and roster analysis' to ensure all Award requirements are met
• Educating clients on legislative and industrial compliance requirements
• Creating tailored employment contracts, policies and procedures and position descriptions
• End-to-end recruitment processes
• Performance management and performance review processes
• WHS documentation
• Interpreting and applying 60+ modern awards

In the final year of my degree I did a 3 month Internship with John Hartigan & Associates. When the internship was complete, I worked casually as an associate for this business. I gained exposure to various areas of HR, assisting John Hartigan in the delivery and completion of several projects including:

• A 2 day Work Health and Safety Assessment and Induction at a rural farming business
• Several DISC workshops with employers and employees to build workforce capacity and develop conflict resolution processes
• A workshop on the Secure Jobs, Better Pay Act 2022 changes
• Updating HR resources to be compliant and up-to-date with Fair Work and Industrial Relations requirements such as policies, employment contracts and client education material
• Award interpretation and calculation of wages

At UBX Clifton Beach, my role included management of all aspects of the business; including the gym floor, administration, marketing, sales and social media with a core focus on building an excellent workplace culture and improving member retention.

Key outcomes from this role were:

• High involvement in the opening of a new business and establishment of operational procedures, staffing and marketing strategies to get foundation members
• Completion of a 3-day franchisee training covering all areas of operations
• 2021 Club Launch of the Year winner
• Creation of a procedure manual covering all operations from client service, IT systems and WHS procedures
• Development of management skills including technical skills of operational systems used, leadership, decision making and team building
• Enhanced my relationship-building skills through building rapport with gym members