Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannen Gallagher

Griffith,NSW

Summary

Travel is something I love to experience and to help push others to do the same would be a dream come true! I would love to join your team and study along side one of the leading travel companies!


Proven Care Support Employee with a track record of enhancing customer wellbeing and satisfaction at Baptist Care. Skilled in quality personal care, coupled with exceptional written and verbal communication. Demonstrates a strong work ethic and attention to detail and a willingness to take on a role in the world of travel and complete a certificate III as a starting point to something we all love. Significantly exceeding client expectations. Adaptable and positive individual with strong interpersonal skills and keen eye for travel! Efficient planner combined with proficiency in client relationship management and all levels of planning. Possesses deep insights into travel trends and opportunities to get out and about and see the world. Lastly, excels in demonstrating exceptional customer care and support. Committed to delivering exceptional client experiences and driving others to go forward and see the world!

Overview

2
2
years of professional experience

Work History

Care Support Employee

Baptist Care
10.2023 - 06.2024
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
  • Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.

AIN

Far West Local Health District
01.2022 - 12.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Applied superb verbal and written communication and used these skills to efficiently manage reception/administration duties

Education

HSC -

Ivanhoe Central School
Ivanhoe, NSW
12.2023

Certificate III - Allied Health Assistance

SBAT Traineeship
12.2023

Skills

  • Written and Verbal Communication
  • Customer Centred Care
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Organizational Skills
  • Friendly, Positive Attitude
  • Efficient Plan Management

Timeline

Care Support Employee

Baptist Care
10.2023 - 06.2024

AIN

Far West Local Health District
01.2022 - 12.2023

HSC -

Ivanhoe Central School

Certificate III - Allied Health Assistance

SBAT Traineeship
Shannen Gallagher