Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannen Hollist

Maclean,NSW

Summary

Organized, hard worker experienced in assisting with daily office needs and managing general administrative activities. Bringing solid expertise in coordinating documents, reports and records, and handling correspondence. Skilled in oral and written communication, social media, microsoft office, and communication via phones and email. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced in invoicing & appointment setting.

Overview

9
9
years of professional experience

Work History

Administrative Assistant/Social Media Marketing Manager

JJ's Mobile Detailing
01.2024 - Current
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone, email and social media correspondence.
  • Maintained inventory and placed orders.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
  • Enhanced customer satisfaction by providing efficient payment handling and prompt service.

Administration Assistant/Social Media Marketing Manager

Mischief Manor
01.2022 - Current
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engagin media content including advertisments and posts to enhance user experience.
  • Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
  • Ensured accurate record-keeping with diligent data entry and database management.
  • Streamlined invoice processing procedures to ensure timely payment of clients while minimizing errors in financial records.
  • Managed phone and email correspondence.

Contact Centre Agent

I-MED Radiology
03.2023 - 12.2023
  • Identified needs of customers promptly and efficiently.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Adhered to company policies when scheduling appointments for customers.
  • Ensured that all customer data is kept confidential at all times.
  • Scheduled and confirmed appointments.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Administration assistant

Northern Rivers Marine Services, Mayday
10.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Created and maintained databases to track and record customer data.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Conducted audits of existing data entry processes.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Created and printed labels for well-organized filing.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.

Administration assistant

Sign Art
03.2022 - 10.2022
  • Prepared weekly employee work schedules to meet operational needs.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Recorded expenses and maintained accounting records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collected payments, processed transactions and updated relevant records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • MYOB, Microsoft, Roster ELF and job scheduling apps.
  • Social media and marketing

Shipping Clerk

Quantium Solutions, APG Workforce
06.2021 - 12.2021
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Verified shipping documents for accuracy.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 100+ packages per day.

Customer Service Representative

Woolworths Supermarket
09.2015 - 06.2021
  • Built relationships with customers and community to promote long term business growth.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Please Feel Free To Contact.

Skills

  • Social Media and Promotions
  • Rapid data entry skills
  • Microsoft Word
  • Administrative Support
  • Customer and client relations
  • Appointment Scheduling
  • Invoice Processing

Timeline

Administrative Assistant/Social Media Marketing Manager

JJ's Mobile Detailing
01.2024 - Current

Contact Centre Agent

I-MED Radiology
03.2023 - 12.2023

Administration assistant

Northern Rivers Marine Services, Mayday
10.2022 - 01.2023

Administration assistant

Sign Art
03.2022 - 10.2022

Administration Assistant/Social Media Marketing Manager

Mischief Manor
01.2022 - Current

Shipping Clerk

Quantium Solutions, APG Workforce
06.2021 - 12.2021

Customer Service Representative

Woolworths Supermarket
09.2015 - 06.2021

Please Feel Free To Contact.

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Shannen Hollist