Shannen Lemi
Clyde North
Summary
Results-driven professional with a proven track record in identifying errors, mitigating risks, and improving regulatory inefficiencies through strategic process enhancements. Recognized for strong collaboration skills, adaptability in fast-paced environments, and a commitment to delivering measurable results. Brings extensive experience in customer service, collections, and settlements.
Overview
6
6
years of professional experience
Work History
Senior Quality Assurance
Nissan Australia
03.2024 - 03.2025
- Ensured compliance with Australian financial regulations, including ASIC, APRA, and AML/CTF laws.
- Conducted audits on Customer Service, Hardship, and Collections teams to assess adherence to internal policies and customer interaction standards.
- Maintained and managed a personal Excel-based database to track audit results for individual officers and departments, improving reporting accuracy.
- Delivered monthly audit findings to senior management and leadership, supporting informed decision-making and continuous improvement.
- Streamlined the audit process for dealer advertisements, increasing efficiency and consistency in compliance reviews.
Settlements Offiicer
Nissan Australia
06.2019 - 12.2024
- Proficient in end-to-end management of loan settlements, including documentation, disbursements, and post-settlement follow-up.
- Skilled at identifying discrepancies and resolving issues prior to settlement to reduce delays and financial exposure.
- Experienced with loan management systems, CRM platforms, and Microsoft Excel for tracking and reporting.
- Strong understanding of financial regulations and lending standards (ASIC, NCCP, AML/CTF).
- Ability to manage multiple settlements within strict deadlines, maintaining quality and compliance.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
ASSOCIATES DEGREE - LEGAL PRACTICE
RMIT
12.2015
Skills
- Detail-oriented approach
- Effective deadline management
- Effective Time Management
- Commitment to continuous improvement
- Customer-focused approach
- Effective time management
- Strong task management
- Excellent communication
Timeline
Senior Quality Assurance
Nissan Australia
03.2024 - 03.2025
Settlements Offiicer
Nissan Australia
06.2019 - 12.2024
ASSOCIATES DEGREE - LEGAL PRACTICE
RMIT
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