Shannen Tucker

Collaborate with customers in a fast-paced environment, ensuring high satisfaction

• Resolve customer issues with patience and respect
• Designated SME (Subject Matter Expert) - assisting team members with any queries they may have
• Efficiently manage rostering to ensure optimal staffing levels and seamless coverage
• Entering adjustments to the roster (exceptions)
• Quality check calls and providing feedback to consultants
• Buddying and supporting new starters
• Monthly reporting
• Drafting of non-standard correspondence
• Triaging and allocating work to correct queues

• Picked and packed orders, ensuring accuracy and timely dispatch
• Processed customer returns and issues refunds, maintaining customer satisfaction
• Achieved daily targets and deadlines consistently, contributing to team success
• Replenished stock and updated in-house systems, ensuring inventory accuracy
• Conducted palletising and stocktaking, improving warehouse efficiency

• Working one on with special needs children
• Supervise groups unattended
• Supporting children in all aspects of their schooling including personal development
• Assisting in first aid