Shanni Szeto

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Boosted sales figures by training staff on effective sales techniques and product knowledge.
• Organized and maintained an appealing product display to drive sales and improve the overall customer experience.
• Worked collaboratively with team members to achieve daily targets and ensure smooth operations.
• Effectively handled customer inquiries and complaints, demonstrating problem-solving skills and a commitment to quality service.

• Conducted product training sessions for retail staff members to improve overall team selling abilities.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Skilled at working independently and collaboratively in a team environment

• Developed strong interpersonal and communication skills by liaising with diverse groups in a collaborative environment.

• Demonstrated initiative and responsibility by managing tasks and contributing to the long-term success of community projects.
• Fostered a customer-focused mindset, prioritizing participant satisfaction and a welcoming atmosphere.