Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Bean

Collinsville,QLD

Summary

I believe my experience and passion I have for my trade as a hairdresser compliments my skills in hospitality.

I bring a warm friendly demeanor and provide exceptional customer service and provide a positive experience for patrons.

I'm a reliable, hard working team member ready to tackle any challenge with enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hairstylist ,salon Owner

Hair by Shannon
Collinsville, QLD
06.2024 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.

Kitchen Staff Member

FoodWorks Supermarkets
Collinsville, QLD
06.2024 - 12.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Followed recipes and chef instructions to prepare food correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Home Hairdresser Salon Owner

Hair by Shannon
Beaudesert, QLD
02.2021 - 05.2024
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Used social media platforms to promote salon and services.

Waitress and Bartender

Veresdale Hotel
Veresdale, QLD
05.2019 - 02.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Bartender and Waitress

Kooralbyn Resort
Kooralbyn, QLD
05.2018 - 02.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Hairdresser - Hairdresser , Barber

Granville Tafe

Skills

  • Quick learner
  • Advanced communication skills
  • Team
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Alcohol awareness
  • Inventory
  • Changing beer keh
  • Food preparation
  • Cash and credit transactions
  • Hospitality and accommodation
  • Point of sale system
  • Able to stand number hours
  • Honest and dependable
  • Teamwork and professionalism
  • Hospitality and guest service
  • Collaboration and teamwork
  • Calm and composed
  • Food and beverage service
  • Responsible serving

Certification

  • Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
  • RSA Responsible service alcohol
  • RSG Responsible service gambling

Timeline

Hairstylist ,salon Owner

Hair by Shannon
06.2024 - Current

Kitchen Staff Member

FoodWorks Supermarkets
06.2024 - 12.2024

Home Hairdresser Salon Owner

Hair by Shannon
02.2021 - 05.2024

Waitress and Bartender

Veresdale Hotel
05.2019 - 02.2021

Bartender and Waitress

Kooralbyn Resort
05.2018 - 02.2021

Hairdresser - Hairdresser , Barber

Granville Tafe
Shannon Bean