Shannon Bean
Collinsville,QLD
Summary
I believe my experience and passion I have for my trade as a hairdresser compliments my skills in hospitality.
I bring a warm friendly demeanor and provide exceptional customer service and provide a positive experience for patrons.
I'm a reliable, hard working team member ready to tackle any challenge with enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hairstylist ,salon Owner
Hair by Shannon
Collinsville, QLD
06.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
Kitchen Staff Member
FoodWorks Supermarkets
Collinsville, QLD
06.2024 - 12.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Followed recipes and chef instructions to prepare food correctly.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Home Hairdresser Salon Owner
Hair by Shannon
Beaudesert, QLD
02.2021 - 05.2024
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Used social media platforms to promote salon and services.
Waitress and Bartender
Veresdale Hotel
Veresdale, QLD
05.2019 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender and Waitress
Kooralbyn Resort
Kooralbyn, QLD
05.2018 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Hairdresser - Hairdresser , Barber
Granville Tafe
Skills
- Quick learner
- Advanced communication skills
- Team
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Alcohol awareness
- Inventory
- Changing beer keh
- Food preparation
- Cash and credit transactions
- Hospitality and accommodation
- Point of sale system
- Able to stand number hours
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Collaboration and teamwork
- Calm and composed
- Food and beverage service
- Responsible serving
Certification
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- RSA Responsible service alcohol
- RSG Responsible service gambling
Timeline
Hairstylist ,salon Owner
Hair by Shannon
06.2024 - Current
Kitchen Staff Member
FoodWorks Supermarkets
06.2024 - 12.2024
Home Hairdresser Salon Owner
Hair by Shannon
02.2021 - 05.2024
Waitress and Bartender
Veresdale Hotel
05.2019 - 02.2021
Bartender and Waitress
Kooralbyn Resort
05.2018 - 02.2021
Hairdresser - Hairdresser , Barber
Granville Tafe