Shannon Beavis
McKinnon,VIC
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous with over 25 years of experience in different industries. Proficiencies in inventory control, sales, staff training and development.
Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of suppliers in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product expertise, including competitive offerings, pricing and market positioning.
Energetic professional with great poise.
Well-trained in customer relations with sales focus. Adept individual with more than 12 years working as Manager for revenue-generating business.
Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help ANYONE WHO NEEDS SUPPORT.
Overview
33
33
years of professional experience
Work History
Manager Director
South Yarra Art House & Picture Framers
02.2009 - 11.2019
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones with reports to the directors weekly.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed senior-level personnel working in marketing and sales capacities.
Manager Director
Toorak Framing Gallery
03.2006 - 10.2008
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Managed senior-level personnel working in marketing and sales capacities.
Manager
Richmond Galleries
01.2005 - 02.2006
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager /Sales Manager
Applied Artworks Southgate
10.1996 - 02.1998
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Established and cultivated solid business relationships with new or existing customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Manager/Sales
International Image Framers & Visions Gallery
01.1993 - 09.1996
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Defined clear targets and objectives and communicated to other team members.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
Operations Manager
Warner Bros. Movie World
03.1991 - 01.1993
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
Qualified Hairdresser
Classy Cuts
10.1990 - 02.1991
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
Qualified Hairdresser
A Cut Above The Rest
09.1989 - 10.1990
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
Sales Assistant
Watercooled Surf Company
03.1987 - 12.1988
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer questions to share information about products, availability, and pricing.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Gathered and prepared sales materials in preparation for sales meetings.
- Presented professional image consistent with company's brand values.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Attended monthly sales meetings and quarterly sales trainings.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
Sales Assistant/Customer Relations
Navajo Sports Gear
12.1986 - 02.1987
- Coordinated logistics and catering for meetings and sales events.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Contributed to team objectives in fast-paced environment.
- Gathered and prepared sales materials in preparation for sales meetings.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Ballarat & Clarendon College
Ballarat, VIC12.1986
Skills
- Creative Solutions
- Standard Operating Procedures Proficient
- Operational Standards
- Staff Management
- Brand Management
- Maintaining Clean Work Areas
- Job Assignments
- Employee Performance Reviews
- Customer Relationship Management
- Team Meetings
- Sales and Marketing
- Training Initiatives
- Business Planning
- Stock Control
- Vendor Contracts
- Closing Procedures
- Contract Development and Management
- Desktop Publishing
- Verbal and Written Communication
- Project Management
- Team Mentoring
- Budgeting and Cost Control
- Managing Employee Relations
- Time Management
- Special Events
- Complex Problem-Solving
- Managing Routines
- Customer Interaction
- Managing Cash Register
- Managing Reception
- Product Management
- Productivity Performance
- Coaching and Mentoring
- Onsite Visits
- Team Goals
- Customer Inquiries
- Executive Management
- Invoice Reconciliation
- Employee Training
- Routine Maintenance
- Store Layouts
- Managing Appointments
- Supplier Relations
- Guest Relations
- Paperwork Preparation
- Schedule Preparation
- Negotiation
- Brilliant memory
- Adaptable
- Fast learning
Timeline
Manager Director
South Yarra Art House & Picture Framers
02.2009 - 11.2019
Manager Director
Toorak Framing Gallery
03.2006 - 10.2008
Manager
Richmond Galleries
01.2005 - 02.2006
Manager /Sales Manager
Applied Artworks Southgate
10.1996 - 02.1998
Manager/Sales
International Image Framers & Visions Gallery
01.1993 - 09.1996
Operations Manager
Warner Bros. Movie World
03.1991 - 01.1993
Qualified Hairdresser
Classy Cuts
10.1990 - 02.1991
Qualified Hairdresser
A Cut Above The Rest
09.1989 - 10.1990
Sales Assistant
Watercooled Surf Company
03.1987 - 12.1988
Sales Assistant/Customer Relations
Navajo Sports Gear
12.1986 - 02.1987
High School Diploma -
Ballarat & Clarendon College
References available on request
Employers.
Customers.
Suppliers.
Personal.
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