Shannon Binder
Helensvale,QLD
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Twisted Botanist Mixers and beyond. Skilled in time management and problem-solving, adept at fostering collaboration and driving results through innovative solutions and excellent people skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Twisted Botanist Mixers
10.2023 - 04.2024
- Organized displays to maintain visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Urban Yoga
04.2023 - 10.2023
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Maintained organized and clean front office area as well as the studio to create a welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Bartender
Cornish Pasty
08.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Wellness Specialist
Friendly Pines Camp
05.2022 - 08.2022
- Developed strong rapport with campers and employees, fostering trust and open communication throughout the coaching process.
- Facilitated group classes in yoga or meditation for improved mental health and focus among participants.
- Utilized evidence-based practices in designing effective wellness interventions addressing diverse populations unique needs.
- Provided ongoing support for campers and employees in achieving their long-term mental health goals through regular consultations and followups.
Teacher Assistant
Awakening Seed School
11.2019 - 05.2022
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Manager
Cheba Hut Toasted Subs
11.2017 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Early Childhood Education
Northern Arizona University
Flagstaff, AZHigh School Diploma -
Centennial High School
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Outgoing Personality
Timeline
Sales Associate
Twisted Botanist Mixers
10.2023 - 04.2024
Front Desk Receptionist
Urban Yoga
04.2023 - 10.2023
Bartender
Cornish Pasty
08.2022 - 04.2023
Wellness Specialist
Friendly Pines Camp
05.2022 - 08.2022
Teacher Assistant
Awakening Seed School
11.2019 - 05.2022
Manager
Cheba Hut Toasted Subs
11.2017 - 11.2019
Associate of Arts - Early Childhood Education
Northern Arizona University
High School Diploma -
Centennial High School
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