Shannon Bonney
Parkerville,WA
Summary
Mission-driven Administrator with 15+ years experience in all elements of administration, leadership and success in creating inspirational environments. Highly welcoming and accomplished in developing and shepherding new and existing clients & customers.
Accomplished Manager bringing advanced conflict management and critical thinking skills developed over 10 years of experience in related roles. Empowering and receptive leader with aptitude for building team morale and overseeing task and schedule coordination to optimize team strengths.
Skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over many years of administrative experience.
Enthusiastic Team member, eager to contribute to team success through hard work, attention to detail and excellent organizational and communication skills. Motivated to learn, grow and excel.
Overview
21
21
years of professional experience
Work History
Office Manager
Jentec Auto Services
03.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Swan Christian Education Association
10.2020 - 01.2021
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Created and finalized contracts for work placements.
- Handled all incoming business and client requests for information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Administered yearly budget of $140,000 to manage program requirements such as staffing and invoicing.
Administration Officer
Leighland Christian School
07.2019 - 08.2020
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Interpreted management directives to define and document administrative staff processes.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Developed revisions to policies and procedures by evaluating operational practices and identifying improvement opportunities.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Supported timely and accurate administrative task completion.
- Increased efficiency of data migration process by effectively extracting and verifying data.
- Entered and maintained departmental records into company database using record management systems such as SEQTA, Schoolpro and ERM.
- Managed daily payment processing and drafted daily financial documents.
- Managed digital databases and physical file systems.
Business Manager
Antidote Desserts
02.2017 - 06.2019
- Managed 35-member team in sales and service operations.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Oversaw Human Resources activities by leading recruiting, selection, employee relations, payroll and benefits administration.
- Oversaw all aspects of file room operations and streamlined workflows to promote quicker turnaround.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Optimized information gathering and presentations with implementation of practical filing system.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Guided negotiation and preparation of all business and client contracts.
- Organized financial data and completed reports detailing key metrics.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
Communication and Informations System Sailor
Royal Australian Navy
09.2002 - 06.2008
- Obtained and held Top Secret Security Clearance
- Maintained accuracy, completeness and security for classified information, including Naval and Employee records and information, ship deployment details and Crypto .
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted security audits to identify vulnerabilities.
- Resolved problems, improved operations and provided exceptional client support.
- Produced highly accurate internal and external letters and memoranda.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to both internal and external stakeholders requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Worked on behalf of senior staff to complete project requirements according to schedules and within budgetary limitations.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Monitored use of data files and regulated access to protect secure information.
Education
Bachelor of Arts - Business Management
UTAS
TasmaniaSkills
- Policy and Procedure Modification
- Team Leadership
- Staff Management
- Data Confidentiality
- Employee Development
- Privacy Compliance
- Business operations knowledge
- Business administration
- Accounting Expertise
- Budgeting
- Excellent Analytical
- Financial Reporting
- Risk Assessment
- Operational Processes
- Communication
- Self-Motivated
- Corporate Governance
- Performance Appraisals
Timeline
Office Manager
Jentec Auto Services
03.2022 - 01.2024
Office Manager
Swan Christian Education Association
10.2020 - 01.2021
Administration Officer
Leighland Christian School
07.2019 - 08.2020
Business Manager
Antidote Desserts
02.2017 - 06.2019
Communication and Informations System Sailor
Royal Australian Navy
09.2002 - 06.2008
Bachelor of Arts - Business Management
UTAS
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