Shannon Bowen
Doubleview,WA
Summary
Encouraging manager with twelve years experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Self-motivated sales professional experienced in both the technical and non-technical, adaptable to fast-paced team environments. Relationship building and closing expert, I always approach my career with honesty and integrity.
Overview
12
12
years of professional experience
Work History
Assistant Boutique Manager
TAG Heuer
04.2023 - Current
- Maintained luxury boutique standard for each clients experience.
- Tracked store inventory and coordinated replenishments, to keep adequate product on hand for sustained sales.
- Empowered clients to make informed decisions by educating on product knowledge and service offerings within current industry trends.
- Guided associates on improvements to client interactions to increase sales with successful communication and consultative strategies.
- High-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Collected and anlaysed KPI information to track trends and make proactive changes to business operations plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Met personal targets, over 60k per month.
Boutique Manager
Cue Clothing
02.2021 - 03.2023
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed team of 13 full-time and part-time staff, and monitored performance.
- Tracked store inventory and coordinated stock requests to keep adequate product on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- 6k Supersale.
2IC Manager
Morgan Marks Clothing
11.2011 - 10.2019
- Working alongside with Morgan Marks as 2IC.
- Retail boutique, warehouse, and head office duties
- Attained a wide skillset that is required to be successful and independent fashion designer in Perth.
- Re-design online store and website
- VIP night organisation
- Modelling, photo shoot styling and assistance
- High-level customer service for an independent fashion boutique
- Personal styling and service for VIP clients
- Merchandising and creating themed displays and visuals
- Working with the team to deliver exclusive events and new season shows
- Managing stock levels and ordering supply
- Filling and shipping orders to retailers
- Identifying what stock to assign to clearance
- Managing social media accounts and increasing online presence
- Maintaining online store and fulfilling orders
Marketing/Social Media Coordinator
Preservation Framers & Art Gallery
01.2018 - Current
- Product and merchandising photography
- Online event promotion, Social media
- Social networking, developing wider customer base
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Researched and identified new opportunities for increasing company's social media presence.
Head Design Coordinator
TIS, The Insanity Spectrum
01.2019 - 03.2020
- Collaborated with Perth based lingerie label TIS (The Insanity Spectrum). Working alongside owner Mathew Bull.
- I designed and toiled samples for his new line, which was in production for Summer 19/20
- Original design
- Fabric, colour and size choices
- Pattern making
- Sewing and toiling design samples
- Discussion and compromise with design and marketing decisions.
Head Waitress
Miss Kittys Saloon/Ian Lawless Catering
01.2013 - 03.2014
- High-level event services for private functions
- Responsible service of food and alcohol
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- The owners then hired me to work for their catering business.
Education
Bachelor of Arts - Fashion, Visual Arts
Edith Cowan University
Perth, WA2019
Introduction to Speciality Coffee -
SuperBarista Alliance
Perth 2015
Advanced Major Ballet - Ballet
Cathy Crooks Dance Centre
Perth2012
Skills
- Excellent customer service
- Product knowledge
- Organisational
- Effective time management
- Client relations and growing client base
- Social Media Content Creation
- Technical Design Management
- Team development and training
- Revenue Growth
- Industry Trends Knowledge
- Complex Problem-Solving
- Project Leadership
- Marketing Programs
- Communications and Media
- Eventing and collaborations
Timeline
Assistant Boutique Manager
TAG Heuer
04.2023 - Current
Boutique Manager
Cue Clothing
02.2021 - 03.2023
Head Design Coordinator
TIS, The Insanity Spectrum
01.2019 - 03.2020
Marketing/Social Media Coordinator
Preservation Framers & Art Gallery
01.2018 - Current
Head Waitress
Miss Kittys Saloon/Ian Lawless Catering
01.2013 - 03.2014
2IC Manager
Morgan Marks Clothing
11.2011 - 10.2019
Bachelor of Arts - Fashion, Visual Arts
Edith Cowan University
Introduction to Speciality Coffee -
SuperBarista Alliance
Advanced Major Ballet - Ballet
Cathy Crooks Dance Centre