Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Bowen

Doubleview,WA

Summary

Encouraging manager with twelve years experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Self-motivated sales professional experienced in both the technical and non-technical, adaptable to fast-paced team environments. Relationship building and closing expert, I always approach my career with honesty and integrity.

Overview

12
12
years of professional experience

Work History

Assistant Boutique Manager

TAG Heuer
04.2023 - Current
  • Maintained luxury boutique standard for each clients experience.
  • Tracked store inventory and coordinated replenishments, to keep adequate product on hand for sustained sales.
  • Empowered clients to make informed decisions by educating on product knowledge and service offerings within current industry trends.
  • Guided associates on improvements to client interactions to increase sales with successful communication and consultative strategies.
  • High-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Collected and anlaysed KPI information to track trends and make proactive changes to business operations plans.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Met personal targets, over 60k per month.

Boutique Manager

Cue Clothing
02.2021 - 03.2023
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Managed team of 13 full-time and part-time staff, and monitored performance.
  • Tracked store inventory and coordinated stock requests to keep adequate product on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • 6k Supersale.

2IC Manager

Morgan Marks Clothing
11.2011 - 10.2019
  • Working alongside with Morgan Marks as 2IC.
  • Retail boutique, warehouse, and head office duties
  • Attained a wide skillset that is required to be successful and independent fashion designer in Perth.
  • Re-design online store and website
  • VIP night organisation
  • Modelling, photo shoot styling and assistance
  • High-level customer service for an independent fashion boutique
  • Personal styling and service for VIP clients
  • Merchandising and creating themed displays and visuals
  • Working with the team to deliver exclusive events and new season shows
  • Managing stock levels and ordering supply
  • Filling and shipping orders to retailers
  • Identifying what stock to assign to clearance
  • Managing social media accounts and increasing online presence
  • Maintaining online store and fulfilling orders

Marketing/Social Media Coordinator

Preservation Framers & Art Gallery
01.2018 - Current
  • Product and merchandising photography
  • Online event promotion, Social media
  • Social networking, developing wider customer base
  • Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
  • Responded to inquiries and engaged with followers to build community and support customer engagement.
  • Researched and identified new opportunities for increasing company's social media presence.

Head Design Coordinator

TIS, The Insanity Spectrum
01.2019 - 03.2020
  • Collaborated with Perth based lingerie label TIS (The Insanity Spectrum). Working alongside owner Mathew Bull.
  • I designed and toiled samples for his new line, which was in production for Summer 19/20
  • Original design
  • Fabric, colour and size choices
  • Pattern making
  • Sewing and toiling design samples
  • Discussion and compromise with design and marketing decisions.

Head Waitress

Miss Kittys Saloon/Ian Lawless Catering
01.2013 - 03.2014
  • High-level event services for private functions
  • Responsible service of food and alcohol
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • The owners then hired me to work for their catering business.

Education

Bachelor of Arts - Fashion, Visual Arts

Edith Cowan University
Perth, WA
2019

Introduction to Speciality Coffee -

SuperBarista Alliance
Perth
2015

Advanced Major Ballet - Ballet

Cathy Crooks Dance Centre
Perth
2012

Skills

  • Excellent customer service
  • Product knowledge
  • Organisational
  • Effective time management
  • Client relations and growing client base
  • Social Media Content Creation
  • Technical Design Management
  • Team development and training
  • Revenue Growth
  • Industry Trends Knowledge
  • Complex Problem-Solving
  • Project Leadership
  • Marketing Programs
  • Communications and Media
  • Eventing and collaborations

Timeline

Assistant Boutique Manager

TAG Heuer
04.2023 - Current

Boutique Manager

Cue Clothing
02.2021 - 03.2023

Head Design Coordinator

TIS, The Insanity Spectrum
01.2019 - 03.2020

Marketing/Social Media Coordinator

Preservation Framers & Art Gallery
01.2018 - Current

Head Waitress

Miss Kittys Saloon/Ian Lawless Catering
01.2013 - 03.2014

2IC Manager

Morgan Marks Clothing
11.2011 - 10.2019

Bachelor of Arts - Fashion, Visual Arts

Edith Cowan University

Introduction to Speciality Coffee -

SuperBarista Alliance

Advanced Major Ballet - Ballet

Cathy Crooks Dance Centre
Shannon Bowen