Shannon Boyer
Sunshine Coast,QLD
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
Work History
Learning Support Assistant
St John XXIII Primary School
01.2023 - 09.2023
- Complied with policies regarding mandatory reporting, confidentiality and data protection.
- Supported lead teacher in lesson planning and learning activities.
- Studied and implemented various strategies in each classroom to meet needs of each student.
- Assisted with development and analysis of Individual Education Plans (IEP) and Behaviour Support Plans (BSP).
Retail Manager
Kawana Surf Outlet
04.2020 - 09.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Child Care Assistant
Bricks4Kids
04.2019 - 06.2021
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supervised free play and other activities to keep children safe.
Cafe Assistant
Bli Bli Bakery
01.2018 - 03.2020
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
Bachelor of Science - Psychology
University of The Sunshine Coast
Sunshine Coast, QLD11.2022
Skills
- Goal Attainment
- Motivational Leadership
- Records Organization and Management
- Effective Working Relationships
- Positive Reinforcement Strategies
Timeline
Learning Support Assistant
St John XXIII Primary School
01.2023 - 09.2023
Retail Manager
Kawana Surf Outlet
04.2020 - 09.2022
Child Care Assistant
Bricks4Kids
04.2019 - 06.2021
Cafe Assistant
Bli Bli Bakery
01.2018 - 03.2020
Bachelor of Science - Psychology
University of The Sunshine Coast
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