Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Shannon Brennan

Southbank,VIC

Summary

Versatile and results-oriented professional , adept in data processing and accounts reconciliation with a proven track record of enhancing financial accuracy. Demonstrated customer service excellence at Wiley Publishing, ensuring client confidentiality and efficient problem-solving. Skilled in Microsoft Excel and active listening, I consistently contribute to team efficiency and decision-making processes.

Overview

2
2
years of professional experience

Work History

Trainee Accountant

BCA Tax & Consultants
05.2023 - 10.2024
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Balanced and submitted financial reports for review and approval.
  • Reconciled company accounts for credit cards, employee expenses, and commissions.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Assisted senior accountants in the preparation of monthly financial reports for better decision making.
  • Collaborated with team members during month-end closing procedures, resulting in timely submission of financial statements.
  • Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.

Customer Service Representative

Wiley Publishing
01.2024 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Bartender

PJ O'Briens
11.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Retail Assistant

Tesco
10.2022 - 05.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Education

Bachelor of Arts - Business & Accounting

Maynooth University
Ireland
08.2023

Skills

  • Client Confidentiality
  • Data Processing
  • Accounts reconciliation
  • Expense Tracking
  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Microsoft Excel
  • Microsoft Word
  • Documentation and Recordkeeping
  • Time Management

Hobbies

I used to coach the underage football team in my hometown, this is where I developed leadership and organisational skills.

References

BCA Tax & Consultants

  • Peter Sullivan - petersullivan@bca.ie


Wiley Publishing

  • Shirly Griffith - sgriffit@wiley.com
  • Ross Pulvirenti - rpulvire@wiley.com

Timeline

Customer Service Representative

Wiley Publishing
01.2024 - 03.2024

Bartender

PJ O'Briens
11.2023 - 01.2024

Trainee Accountant

BCA Tax & Consultants
05.2023 - 10.2024

Retail Assistant

Tesco
10.2022 - 05.2023

Bachelor of Arts - Business & Accounting

Maynooth University

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Shannon Brennan