Shannon Buko
Noraville,NSW
Summary
With an extensive background in law enforcement within the New South Wales Police Force, I pride myself in dealing with members of the public to a high standard. I have a high level of communication skills and in demonstrating patience and empathy. I have worked in and with the community for well over 15 years and maintain a high level of professionalism. I have experience in dealing with mental health and domestic violence issues and many other issues that are dealt with on a daily basis. I am highly-motivated with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am able to working effectively unsupervised and quickly mastering new skills. I am able to work in a dynamic environment and pride myself on my ability to adapt to every situation.
Overview
18
18
years of professional experience
Work History
Police Officer
New South Wales Police Force
Parramatta, NSW
08.2009 - 07.2024
- Prepared detailed reports on incidents and arrests made.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Performed searches for missing persons using a variety of investigative methods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Responded to emergency calls for service and provided assistance as needed.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Advanced driving course completed.
- I attended motor vehicle accidents involving serious injuries and fatalities.
- Extensive experience in dealing with mental health and Domestic Violence related incidents.
- Ongoing and extensive training in a vast range of subjects such as, child abuse, domestic violence, missing persons, elder abuse and many more.
Customer Service Cashier
Woolworths supermarket
Gorokan
02.2006 - 02.2008
- Boosted customer satisfaction levels by going extra mile to personalise service for each customer.
- Resolved customer complaints in a professional manner.
- Organised items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Associate Degree in Policing Practice - Law Enforcement
Charles Sturt University
Goulburn, NSW08-2009
Skills
- Emergency management
- Patience and empathy
- Strong Commnication skills
- Adaptability
- Strong ability to manage my time and work efficiently
- Integrity and honesty
- Advanced driving skills
- Experience dealing with domestic violence, the Aboriginal and Torres Strait Islander community, mental health, aged care-related issues, and many more
- Ability to work independently and as a team
Timeline
Police Officer
New South Wales Police Force
08.2009 - 07.2024
Customer Service Cashier
Woolworths supermarket
02.2006 - 02.2008
Associate Degree in Policing Practice - Law Enforcement
Charles Sturt University