Shannon Cheng
Perth,WA
Overview
1
1
year of professional experience
1
1
Certification
Work History
Admin Assistant
Tailoring Therapy
08.2023 - Current
- Handling administrative requests and queries from management
- Efficiently organising and scheduling appointments
- Coordinating and overseeing psycho-educational retreats
- Ensuring a positive client experience through front-desk coverage
- Conducting polite and efficient email correspondence
- Accurately processing rebates and mental health treatment plans in accordance with guidelines
Salon Assistant
Hair Specialist
02.2023 - 11.2023
- Facilitating client assistance and ensuring suitable accommodations
- Streamlining schedules and managing appointment intakes
- Professionally handling calls, maintaining accurate information, and enhancing call management skills
- Executing effective merchandising of business products
- Conducting thorough stocktaking and receiving of products as needed
- Managing current and prospective client databases
- Overseeing social platforms and engaging in brand marketing, particularly through BirdEye platform
Priceline Pharmacy
Pharmacy & Retail Assistant
12.2022 - 04.2023
- Accurate data entry of prescription orders
- Thorough verification of order information against a computer database
- Creation of customer profiles and resolution of client issues
- Professional and courteous greeting of clientele
- Proficiency in acquired merchandising techniques and procedures
- Execution of ticketing procedures
- Identification and testing of internal controls
Bartender & Waitsperson
Crown Resorts
08.2022 - 04.2023
- Ensuring high-level guest accommodation with exceptional service
- Expertly resolving ongoing issues with a focus on meeting guest standards, including crisis management
- Demonstrating customer and commercial awareness, particularly in alcohol service
- Prioritising tasks to achieve effective outcomes for both coworkers and guests
- Possessing knowledge in mixology for enhanced beverage service
- Competent in handling cash and EFTPOS operations at the end of the day
- Skilful merchandising of the store front to maximise sales outcomes
- Demonstrating the ability to autonomously adapt to changing employment environments
Education
Bachelor of Commerce - Human Resources & Marketing
Curtin University
Perth, WA11.2023
Skills
- Communication & Interpersonal
- Emotional Intelligence
- Problem solving & critical thinking
- Microsoft Word/Excel
- Teamwork
- Learning/Adaptability
- Attention-to-detail
- Call Management
Certification
- Australian Passport/Citizenship
- Class-C Driver's License
- WACE
- Cert II Business
- Pharmacy Medicine (S2) and Pharmacy Only Medicine (S3) Trained
References
Referee 1
Federica Zamboni (Tailoring Therapy practice manager)
0415 500 887
Referee 2
Roger Sui (Salon Manager)
0401 046 864
Timeline
Admin Assistant
Tailoring Therapy
08.2023 - Current
Salon Assistant
Hair Specialist
02.2023 - 11.2023
Priceline Pharmacy
Pharmacy & Retail Assistant
12.2022 - 04.2023
Bartender & Waitsperson
Crown Resorts
08.2022 - 04.2023
Bachelor of Commerce - Human Resources & Marketing
Curtin University