Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shannon Cheng

Perth,WA

Overview

1
1
year of professional experience
1
1
Certification

Work History

Admin Assistant

Tailoring Therapy
08.2023 - Current
  • Handling administrative requests and queries from management
  • Efficiently organising and scheduling appointments
  • Coordinating and overseeing psycho-educational retreats
  • Ensuring a positive client experience through front-desk coverage
  • Conducting polite and efficient email correspondence
  • Accurately processing rebates and mental health treatment plans in accordance with guidelines

Salon Assistant

Hair Specialist
02.2023 - 11.2023
  • Facilitating client assistance and ensuring suitable accommodations
  • Streamlining schedules and managing appointment intakes
  • Professionally handling calls, maintaining accurate information, and enhancing call management skills
  • Executing effective merchandising of business products
  • Conducting thorough stocktaking and receiving of products as needed
  • Managing current and prospective client databases
  • Overseeing social platforms and engaging in brand marketing, particularly through BirdEye platform

Priceline Pharmacy

Pharmacy & Retail Assistant
12.2022 - 04.2023
  • Accurate data entry of prescription orders
  • Thorough verification of order information against a computer database
  • Creation of customer profiles and resolution of client issues
  • Professional and courteous greeting of clientele
  • Proficiency in acquired merchandising techniques and procedures
  • Execution of ticketing procedures
  • Identification and testing of internal controls

Bartender & Waitsperson

Crown Resorts
08.2022 - 04.2023
  • Ensuring high-level guest accommodation with exceptional service
  • Expertly resolving ongoing issues with a focus on meeting guest standards, including crisis management
  • Demonstrating customer and commercial awareness, particularly in alcohol service
  • Prioritising tasks to achieve effective outcomes for both coworkers and guests
  • Possessing knowledge in mixology for enhanced beverage service
  • Competent in handling cash and EFTPOS operations at the end of the day
  • Skilful merchandising of the store front to maximise sales outcomes
  • Demonstrating the ability to autonomously adapt to changing employment environments

Education

Bachelor of Commerce - Human Resources & Marketing

Curtin University
Perth, WA
11.2023

Skills

  • Communication & Interpersonal
  • Emotional Intelligence
  • Problem solving & critical thinking
  • Microsoft Word/Excel
  • Teamwork
  • Learning/Adaptability
  • Attention-to-detail
  • Call Management

Certification

  • Australian Passport/Citizenship
  • Class-C Driver's License
  • WACE
  • Cert II Business
  • Pharmacy Medicine (S2) and Pharmacy Only Medicine (S3) Trained

References

  

Referee 1

Federica Zamboni (Tailoring Therapy practice manager) 

0415 500 887

Referee 2

Roger Sui (Salon Manager) 

0401 046 864

Timeline

Admin Assistant

Tailoring Therapy
08.2023 - Current

Salon Assistant

Hair Specialist
02.2023 - 11.2023

Priceline Pharmacy

Pharmacy & Retail Assistant
12.2022 - 04.2023

Bartender & Waitsperson

Crown Resorts
08.2022 - 04.2023

Bachelor of Commerce - Human Resources & Marketing

Curtin University

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Shannon Cheng