Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shannon-Christie Mannix

Weston,NSW

Summary

Dedicated Funeral Director with expertise in mortuary operations at Dailey Family Funerals, delivering compassionate communication and exceptional service. Skilled in body preparation and funeral planning, I foster trust with grieving families while ensuring regulatory compliance. My proactive approach streamlines operations, enhancing client satisfaction and creating a supportive environment during difficult times.

Experienced with coordinating funeral services, ensuring all details are managed with precision. Utilizes strong communication skills to support families through difficult times. Knowledge of grief counseling and ceremony planning critical to delivering exceptional service.

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

2026
2026
years of professional experience

Work History

Funeral Director

Dailey Family Funerals
2024 - Current
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Streamlined operations with effective communication between staff, clients, and vendors.

Receptionist Administrator

InvoCare
2022 - 2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Processed expense reports, ensuring timely reimbursement for employees.

Certified Nursing Assistant

Anglican Care
2015 - 2020
  • Used effective communication skills when interacting with diverse populations within the healthcare setting.
  • Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
  • Provided customized care according to individual health plan.
  • Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
  • Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Customer Service Cashier

Woolworths
2009 - 2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

St. Frances Xaviers Collage
Hamilton, NSW
2013

Skills

  • Compassionate communication
  • Pricing structures
  • Regulatory compliance
  • Customer response
  • Mortuary operations
  • Body preparation
  • Funeral planning
  • Document scanning and digitization
  • Call handling
  • Patient care
  • Maintaining confidentiality
  • Dressing assistance
  • Data entry
  • File management

Languages

English
Professional Working

Timeline

High School Diploma -

St. Frances Xaviers Collage

Funeral Director

Dailey Family Funerals
2024 - Current

Receptionist Administrator

InvoCare
2022 - 2024

Certified Nursing Assistant

Anglican Care
2015 - 2020

Customer Service Cashier

Woolworths
2009 - 2014
Shannon-Christie Mannix