Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Shannon Clark

6 Albert St, Hay,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player who is reliable and honest with outgoing, positive, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Customer Service Officer CSO

Bendigo Bank
05.2023 - Current
  • Communicate with clients regarding accounts, statements, balances and other services available.
  • Manage payments, update account balances and discuss subsequent payments with customers to keep accounts on track.
  • Respond to customer requests, offering excellent support and tailored recommendations to address their individual needs.
  • Maintain adequate cash supply and clearance for branch through the treasury role.
  • Maintain a clear understanding of current Policies and Procedures set out by Bendigo Bank.
  • Cash Management - Handling and Procedures.
  • Addressed customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
  • Complete data entry to record call notes, queries, amendments to records and customer interaction.




Retail - Postal Worker

Kerry Pritchard - Licensee Hay Post Office
05.2014 - 04.2023
  • Sort mail for town, roadside, post office boxes and external postcodes with a high levels of accuracy.
  • Provide service and sales to walk-in customers.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Use computer systems to track packages, process transactions and update client information.
  • Skilled at working independently and collaboratively in a team environment.
  • Manage business in absence of Licensee on days off and annual leave.
  • Training of New Staff with on going support.
  • Complete daily and monthly reports and archiving.
  • Process Passports, High Risk Workcover Tickets, Land Verifications and Tax File Numbers.
  • Manage time efficiently in order to complete all tasks within deadlines - Mail delivery and collection. Reports, customer queries and daily cash balancing.
  • Cash Management - Postal Banking Policy and Procedures.

Manager ( 3 I C )

Woolworths/GO-LO/Crazy Clarks/Chickenfeed
01.2000 - 05.2014
  • Relief Manager -Stepping up to Assistant/ Manager when senior staff are absent or on leave in either our home store or one within our division - as a travelling relief Manager.
  • Cash Handling Management - As per company Policy and Procedures.
  • General upkeep of records, rosters, wages and sales.
  • Accomplish multiple tasks within established timeframes - Time Management skills.
  • Maintain professional, organized, and safe environment for employees and customers.
  • Staff member conflicts - actively listening to issues to find a successful resolution for all adhering to Policy and Procedure.
  • Communicate clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward set business goals.
  • Improve marketing to attract new customers and promote business.
  • Establish team priorities, maintain schedules, staff training and monitored performance.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.


Declaration Officer

Australian Electoral Commission (AEC)
11.2007 - 11.2007
  • Attend personnel training session to improve skills and training for position.
  • Addressing public questions, complaints and requests and provided necessary assistance.
  • High standard of customer service
  • Gathered, organized and input information for correlation of votes.
  • Upkeep of Records
  • Checking off voters.
  • Housekeeping - Polling location

Education

Yr 12 Certificate -

Hay War Memorial High School
Hay, NSW
10.2001

Information Technology

RIVERINA INSTITUTE TAFE
Deniliquin, NSW
12.1999

Certificate II in Retail Operations

TRAINING SYNERGIES AUSTRALIA
06.2003

Information Technology

RIVERINA INSTITUTE TAFE
Deniliquin, NSW
07.2005

Information Technology

RIVERINA INSTITUTE TAFE
Deniliquin, NSW
12.2005

BUSINESS SKILLS

RIVERINA INSTITUTE TAFE
Deniliquin, NSW
12.2006

Certificate III in Retail Operations

WODONGA INSTITUTE TAFE
Wodonga, VIC
01.2011

CERTIFICATE IV IN RETAIL MANAGEMENT

WODONGA INSTITUTE TAFE
Wodonga, VIC
07.2012

Skills

  • Effective Customer Relations skills
  • Team player
  • Reliable
  • Able to work unsupervised

REFERENCES

LISA LUCAS - MANAGER - DISCOUNT VARIETY CHAIN (RETIRED)

0407 546 596


KERRY PRITCHARD - LICENSEE - HAY POST OFFICE

Ph: (02) 69931 194


SANDRA DOLAN - BRANCH OPERATIONS MANAGER - BENDIGO BANK HAY

Ph: (02) 69934 343

Timeline

Customer Service Officer CSO

Bendigo Bank
05.2023 - Current

Retail - Postal Worker

Kerry Pritchard - Licensee Hay Post Office
05.2014 - 04.2023

Declaration Officer

Australian Electoral Commission (AEC)
11.2007 - 11.2007

Manager ( 3 I C )

Woolworths/GO-LO/Crazy Clarks/Chickenfeed
01.2000 - 05.2014

Yr 12 Certificate -

Hay War Memorial High School

Information Technology

RIVERINA INSTITUTE TAFE

Certificate II in Retail Operations

TRAINING SYNERGIES AUSTRALIA

Information Technology

RIVERINA INSTITUTE TAFE

Information Technology

RIVERINA INSTITUTE TAFE

BUSINESS SKILLS

RIVERINA INSTITUTE TAFE

Certificate III in Retail Operations

WODONGA INSTITUTE TAFE

CERTIFICATE IV IN RETAIL MANAGEMENT

WODONGA INSTITUTE TAFE

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