Shannon Clark
Woolloomooloo,NSW
Summary
Seasoned Reservations & Event Manager within the restaurant/hospitality industry offering 7 years expertise in restaurant service, special events planning, success in bringing clients dreams to life and creating memorable experiences. Excited to bring talent, creativity and customer service to employer.
Overview
14
14
years of professional experience
Work History
Reservations & Event Manager
China Doll Woolloomooloo
03.2023 - Current
- Managing and taking reservation via phone and email
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Events - booking and coordinating up until handover
- Large group bookings involving private dining space, minimum spends, and set menus
- Creating weekly function spread sheets.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Reservations & Event Manager
Franca Brasserie
10.2021 - 03.2023
- Managing and taking reservation - phone and email
- Manage and training for hostess team
- Events - booking and coordinating
- Large group bookings involving private dining space, minimum spends, and set menus
- Changing and creating menus
- Creating a daily floor plan and seat allocation
- Meet and greet, seating guests and presenting menus
- Taking orders
- Running drinks and food.
Hostess
Merivale - Mr Wong
03.2021 - 12.2021
- Meet and greet
- Seating guests and presenting menus
- Drink orders
- Running drinks and food
- Setting tables.
Hostess and Reservations
Caprice Holdings - Sexy Fish Restaurant Mayfair (London)
07.2019 - 12.2019
- Meeting and greeting customers
- Table allocation using Resy GuestCentre
- Bag and coat check
- Seating guests, presenting menus and taking initial drink orders
- Running drinks
- Re-setting tables
- On the phones taking reservations and answering enquiries
- Data entry and profile guest spread sheets.
Reservations - Pop up Le Caprice and The Ivy Chelsea Brasserie
Caprice Holdings - Masterpiece Fair London
04.2019 - 06.2019
- Taking reservations via phone for Ivy Chelsea Brasserie and Le Caprice at Masterpiece via OpenTable
- Answering e-mail enquires and making bookings
- First point of contact for reservations at both pop up restaurants.
Reservations Manager & Hostess
Jones Family Project Shoreditch
06.2018 - 12.2018
- Answering the phones and attending to customer inquiries and reservations
- Taking and managing all reservations in the venue
- Co-ordinating large bookings and parties
- Collecting food and beverage pre-orders
- Responding to all emails
- Taking and processing deposits
- Front of house first point of contact meeting and greeting guests
- Seating guests at tables and taking drinks orders
- Creating function Sheets for staff to follow.
Customer Support Officer/Administration Assistant
Sanyo Oceania
01.2012 - 01.2013
Corporate Receptionist
Sanyo Oceania
01.2010 - 01.2013
- Purchase order processing, including monitoring and tracing late and short delivery dispatch
- Front of house first point of contact, meet and greet
- Answering phone and attending to customer complaints, warranty issues and enquiries regarding operation and maintenance of Sanyo products
- Processing order reports and return authorities
- Responding to emails
- Taking and processing spare parts phone sales
- Responding to spare parts enquiries
- Daily distribution and filing of bank statements
- Coding and processing bank statements
- Answering and transferring phone calls
- Ordering of kitchen and stationary supplies
- Organising of couriers and mail
- Processing of invoices.
Dancer
Paradis Latin - Paris, France
01.2020 - 01.2021
Dancer
Royal Caribbean Cruises
01.2017
Dancer
Studio City Macau
01.2016
Dancer
Universal Studios Japan - Harry Potter World
01.2015
Education
High School Diploma -
St. Patrick's Marist College
Dundas, NSW2008
Skills
- Customer Service
- Time Management
- Reservations Management
- Reservation software
- Computer Skills
- Customer Relations
- Food service knowledge
References
Referees to be provided on request
Timeline
Reservations & Event Manager
China Doll Woolloomooloo
03.2023 - Current
Reservations & Event Manager
Franca Brasserie
10.2021 - 03.2023
Hostess
Merivale - Mr Wong
03.2021 - 12.2021
Dancer
Paradis Latin - Paris, France
01.2020 - 01.2021
Hostess and Reservations
Caprice Holdings - Sexy Fish Restaurant Mayfair (London)
07.2019 - 12.2019
Reservations - Pop up Le Caprice and The Ivy Chelsea Brasserie
Caprice Holdings - Masterpiece Fair London
04.2019 - 06.2019
Reservations Manager & Hostess
Jones Family Project Shoreditch
06.2018 - 12.2018
Dancer
Royal Caribbean Cruises
01.2017
Dancer
Studio City Macau
01.2016
Dancer
Universal Studios Japan - Harry Potter World
01.2015
Customer Support Officer/Administration Assistant
Sanyo Oceania
01.2012 - 01.2013
Corporate Receptionist
Sanyo Oceania
01.2010 - 01.2013
High School Diploma -
St. Patrick's Marist College
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