- Fitness and body composition – developing discipline, consistency and personal growth
- Photography and editing – capturing and refining visuals with creativity and precision
- Interior design – applying creativity, style, and attention to detail
- Fashion and styling – staying up to date with trends and expressing creativity
Shannon Cook
Brisbane,QLD
Summary
Dynamic and approachable professional with extensive experience in customer service and support, dedicated to fostering positive relationships and enhancing the overall customer experience. Proven ability to manage inquiries with professionalism while delivering effective solutions in fast-paced team environments. Strong communication, problem-solving, and sales support skills drive a commitment to achieving results and exceeding KPIs. Eager to contribute a friendly, reliable, and results-oriented approach to a dynamic fitness role, passionate about helping members reach their goals and promoting a positive team culture.
Overview
7
7
years of professional experience
Work History
Parts Expediter
Hastings Deering
10.2024 - 10.2025
- Procure parts for mining machinery promptly to meet customer requirements and minimise downtime
- Collaborate with team members to improve processes and enhance operational efficiency
- Operate Warehouse Management Systems (WMS) and multiple digital platforms to manage inventory and orders
- Communicate professionally in person, over the phone, and via email regarding part availability, estimated delivery times (ETAs), and order updates
Warehouse Storeperson
Hastings Deering
01.2024 - 10.2024
- Accurately picked, packed, and prepared parts and materials for internal and external orders
- Conducted regular inventory audits to maintain stock accuracy
- Safely operated forklifts to load and unload trucks
- Managed dispatch operations, ensuring timely delivery to designated locations
Stock & Receiving Supervisor and Worker
ACR Supply Partners
01.2022 - 01.2024
- Supervised daily stock and receiving operations while actively participating in order processing and stock management
- Coordinated and trained staff to maintain quality control and operational efficiency
- Managed client inquiries professionally to ensure satisfaction and timely resolution
- Collaborated with team members to improve workflow and operational processes
Warehouse Picker Packer
Coles Distribution Centre
10.2021 - 01.2022
- Picked and packed orders accurately to meet daily dispatch targets
- Worked efficiently as part of a large team in a fast-paced environment
Customer Service Team Member
KFC
11.2018 - 07.2021
- Delivered exceptional customer service in a fast-paced environment
- Accurately handled cash, EFTPOS transactions, and balanced tills
- Trained new staff on customer service standards and company procedures
- Maintained cleanliness and complied with food safety regulations
- Assisted with team coordination during busy service periods
Education
Forest Lake State High School
Brisbane01-2021
Certificate II - Sport & Recreation
The College of Health And Fitness
Provide First Aid - HLTAID003
Binnacle Training
Prepare and Serve Espresso Coffee - SITHFAB005
Morton College
Use Hygienic Practices for Food Safety - SITXFSA001
Morton College
Skills
- Attentive customer service
- Professional interpersonal communication
- Team leadership and training
- Inventory management
- Operation and audit management
- Teamwork and collaboration
- Time management
- Multitasking
- Accurate cash handling
- POS system operation
Interests
Timeline
Parts Expediter
Hastings Deering
10.2024 - 10.2025
Warehouse Storeperson
Hastings Deering
01.2024 - 10.2024
Stock & Receiving Supervisor and Worker
ACR Supply Partners
01.2022 - 01.2024
Warehouse Picker Packer
Coles Distribution Centre
10.2021 - 01.2022
Customer Service Team Member
KFC
11.2018 - 07.2021
Provide First Aid - HLTAID003
Binnacle Training
Prepare and Serve Espresso Coffee - SITHFAB005
Morton College
Use Hygienic Practices for Food Safety - SITXFSA001
Morton College
Forest Lake State High School
Certificate II - Sport & Recreation
The College of Health And Fitness
Personal Qualities
Strong Work Ethic: Committed to completing tasks efficiently and accurately.
Teamwork: Collaborating effectively with team members to meet goals and KPIs.
Time Management: Prioritizing tasks to meet deadlines in a fast-paced environment.
Attention to Detail: Ensuring accuracy in order fulfillment and inventory management.
Problem-Solving Skills: Quickly identifying and resolving issues that arise during daily
operations.
Adaptability: Adjusting to changing priorities and workloads as needed.
Communication Skills: Sharing information clearly and effectively while promoting open and
productive team communication