Shannon Creamer
Duncraig
Summary
A highly motivated professional with a dual background in law and business, complemented by several years of hands-on customer service experience. Skilled in recruitment, onboarding, and employee relations, with a proven ability to thrive in dynamic environments.In my most recent roles, I quickly earned promotions—first to Human Resource Consultant and then to Supervisor at the largest bike shop in the Southern Hemisphere. In my HR role, I assisted senior staff in policy implementation and personnel issue resolution while managing confidential information with discretion. With strong problem-solving, communication, and organizational skills, I am eager to apply my HR expertise to foster a positive and efficient workplace.
Overview
9
9
years of professional experience
Work History
Supervisor
Rottnest Island Authority
08.2024 - Current
- Started as a Bike Shop Assistant on Rottnest Island to fulfill the 88-day regional work requirement for a working holiday visa. Responsibilities included assisting customers and providing expert advice on bike selection tailored to their needs and preferences. Promoted to Supervisor within 3 months due to strong performance and demonstrated leadership potential.
- Currently supervise and motivate a diverse team of over 50 staff, fostering a high-performance culture and ensuring productivity.
- Delegate tasks effectively, prioritizing team duties to ensure smooth daily operations and task completion.
- Train new employees on company policies, product knowledge, and customer service best practices, ensuring consistent standards across the team.
- Oversee day-to-day store operations, including opening and closing procedures, maintaining high store standards, and ensuring an efficient workflow.
- Resolve customer and employee concerns in a timely, professional manner, maintaining a positive work environment and customer satisfaction.
- Manage daily financial tasks, including balancing cash registers, banking cash, counting floats, and ordering change, ensuring accuracy and financial integrity.
HR Consultant and Dispatcher
Whistler Connection
11.2022 - 06.2024
- Coordinated bus services, matching guest bookings with driver and vehicle availability to ensure timely departures and efficient service.
- Managed logistics for daily operations, including adjusting vehicle assignments and managing driver schedules via Humanity ensuring adequate coverage and smooth operation of service.
- Demonstrated strong decision-making and critical thinking by resolving service disruptions caused by flight delays, quickly finding alternative transportation solutions while adhering to wait-time guarantees.
- Communicated effectively with guests, drivers, and internal teams to ensure smooth operations and minimize disruptions.
- Promoted within 6 months to a HR consultant role where assisted in recruiting ,onboarding, and training new staff, ensuring they were equipped to perform their roles effectively.
- Managed employee relations and maintained positive communication between staff and management.
- Supported HR processes, including performance evaluations, maintaining HR records, and addressing personnel issues.
Shift Supervisor
Starbucks
06.2022 - 11.2022
- Executed store operations during my scheduled shift while delegating opening and closing duties to staff members, ensuring all tasks were completed effectively by the end of the day.
- Assisted with training new partners by positively reinforcing successful performance and providing constructive coaching when needed.
- Reinforced individual and team accomplishments by utilizing organizational tools and collaborating with the store manager to develop creative and effective recognition methods.
Client Advisor
Fiserv
09.2021 - 06.2022
- Demonstrated exceptional customer service skills by handling 60–80 calls per day, ensuring effective and efficient communication with merchants to build and maintain strong client relationships.
- Developed a comprehensive understanding of banking structures and enhanced technical proficiency with Microsoft tools, while staying current on policies and systems to support role success.
- Exhibited strong collaboration skills by liaising with internal departments to ensure timely, first-point-of-contact resolution for merchants, while maintaining clear and detailed records of all interactions.
- Consistently applied problem-solving skills to improve customer experience, achieving an average 10/10 satisfaction rating in merchant feedback surveys demonstrating a positive and proactive approach to all tasks.
Customer Service
Barack Obama Plaza
05.2016 - 08.2021
- Worked with a diverse team of staff to provide excellent customer service and maintain the dining area, ensuring facilities were kept to a high standard and consumables were fully stocked.
- Proven ability to perform well under pressure in the Plaza’s fast-paced environment, known as a popular tourist attraction.
- Advanced to the role of Barista, completing a comprehensive training course that further enhanced customer service, time management, and multitasking skills in a high-pressure setting.
Office and Shop Work
Ryan’s Pharmacy
01.2016 - 01.2017
- Demonstrated my ability to productively work on my own initiative and collaborate within a team environment to complete daily administrative tasks such as verifying delivery documents against invoices and then checking invoices against statements from various suppliers.
Education
BCL Law & Business Degree -
Maynooth University
Maynooth, Co. Kildare, Ireland 01.2021
Skills
- Recruitment and Talent Acquisition
- Employee Relations
- HR compliance and Legal Knowledge
- Training and Development
- Communication
- Problem-solving
- Organisation and Time Management
Hobbies and interests
- Member of the Law & Business Society at Maynooth University, participated in various study groups and attending guest speaker talks.
- Member of MU FLAC, attended bi-weekly classes on various lectures concerning core law modules.
- Reading, Walking and Travelling.
- Camogie – played with Portroe Camogie Team, winning the U15’s County Final.
Timeline
Supervisor
Rottnest Island Authority
08.2024 - Current
HR Consultant and Dispatcher
Whistler Connection
11.2022 - 06.2024
Shift Supervisor
Starbucks
06.2022 - 11.2022
Client Advisor
Fiserv
09.2021 - 06.2022
Customer Service
Barack Obama Plaza
05.2016 - 08.2021
Office and Shop Work
Ryan’s Pharmacy
01.2016 - 01.2017
BCL Law & Business Degree -
Maynooth University
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