Shannon Dobson
Roma,QLD
Summary
I am a sensible, enthusiastic, friendly, and hard-working individual who is always comfortable in new situations, meeting new people and always calm under pressure. Optimistic with a positive attitude towards work staff and customers alike. Looking to find an opportunity to help me gain more experience and more knowledge on working life in Australia.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
BLACK TRUCK & AG
03.2025 - Current
- Worked along side Regional Fleet to look after Santos vehicle
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed strong customer relationships with Santos through effective communication and follow-up strategies.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with team members to streamline service processes, enhancing overall customer experience.
- Coordinated service appointments to optimize workshop efficiency and reduce wait times.
Bar staff/ bottle shop attendant
Commonwealth Hotel Roma
05.2023 - 02.2025
- Opened /closed the hotel daily.
- Control over pokies and cash outs
- Ordering customers food and alcohol orders
- Running food to tables
- Making sure the weekdays and weekends run smoothly.
- Daily cleaning routines
- Making sure all my customers are happy and if not resolve their issues or complaints.
- Being on time for my shift starting
- Being on call in case if the duty manager needs more staff in or calls me in last minute to cover shifts.
- (Australia venue co.)
Livestock Hand
Australian country choice feedlots
09.2023 - Current
- Attending morning meetings
- Assist livestock manager with cattle.
- Feeding horses, saddling, and riding pens to check cows are not injured or ill.
- Assisting livestock manager with cattle autopsy and documenting the cause.
- Bring cows safety to the hospital if ill and need attention, vaccinate cows and treating them, and return them back to their pens.
- Induct new cows that have arrived by tagging their ears and making sure they have tags that we can scan for their identity.
- Cleaning using our daily routine sheets.
- General housekeeping and maintenance tasks
- Making sure we are up to date with all our SW (standard work)
Assistant Manager/Bar staff/housekeeping
Mount Remarkable Hotel
03.2023 - 04.2023
- Opened /closed the hotel daily.
- Reception - checking in customers, taking payment.
- Housekeeping - cleaning the cabins to the highest standards for our guests.
- Dealt with booking.com reservations, dealing with emails with questions, invoices etc.
- Ordering the food and alcohol orders from our suppliers on a weekly basis
- Control over the Pokies and cash outs
- Making sure the hotel runs smoothly and if it doesn't come up with a quick solution to keep our customers happy.
All Rounder
Marla Travellers Rest
02.2023 - 03.2023
- Housekeeping - Cleaning motel rooms quickly and efficiently
- Supermarket/ Fuel Station - stocking shelves, serving customers.
- Receptionist - checking people in, taking payment, dealing with any concerns or complaints to the best of my ability.
- Kitchen hand - help with preparing the food for lunch/ dinner.
Pharmaceutical Operator
GlaxoSmithKline (GSK)
09.2019 - 10.2022
- Working as a team to make and pack medicines for our patients.
- Have good knowledge of the ingredients and SOP of the Medicines we make.
- Awareness of safety in the workplace
- Fixing the machines if they broke down, training to become an engineer.
Production Operator
Cummins
11.2017 - 09.2019
- On the production line manufacturing Diesels engines
- Working in a team
- Using air and hand tools
- Training to become an engineer in the workplace.
Housekeeping/Receptionist
Red worth Hall Hotel
- Professional Cleaning
- Checking in/out customers
- Attending any issues customers may have and helping solve them to the best of my ability.
Sales Assistant
Zara Country wear
- Serving customers, till work, handling money
- General housekeeping duties, stock replacement
- Advice on online shopping
Education
HNC - Policing & Criminal Investigation
Bishop Auckland College
UK01.2015
Extended Diploma level 3 - Public Services
BTEC
Diploma - Public Services
BTEC
GCSE - undefined
Sunnydale Community College
UK01.2015
Skills
- Excellent interpersonal skills
- Ability to work well with others and alone
- Appointment scheduling
- Team collaboration
- Safety compliance
- Organization skills
- Able to take on additional responsibility
- Responsible and Reliable
- Customer service
Certification
- RSA & RSG certified
- Full UK Driving License
- Full Australian Driving License
Timeline
Service Advisor
BLACK TRUCK & AG
03.2025 - Current
Livestock Hand
Australian country choice feedlots
09.2023 - Current
Bar staff/ bottle shop attendant
Commonwealth Hotel Roma
05.2023 - 02.2025
Assistant Manager/Bar staff/housekeeping
Mount Remarkable Hotel
03.2023 - 04.2023
All Rounder
Marla Travellers Rest
02.2023 - 03.2023
Pharmaceutical Operator
GlaxoSmithKline (GSK)
09.2019 - 10.2022
Production Operator
Cummins
11.2017 - 09.2019
Housekeeping/Receptionist
Red worth Hall Hotel
Sales Assistant
Zara Country wear
Extended Diploma level 3 - Public Services
BTEC
Diploma - Public Services
BTEC
GCSE - undefined
Sunnydale Community College
HNC - Policing & Criminal Investigation
Bishop Auckland College
Personal Information
Driving License: Full UK Driving License