Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

SHANNON DOWLING

Senior Allocations Officer
Gosnells

Summary

I am a Self-motivated and enthusiastic professional with more than 15 years of customer service. Dedicated in giving the highest customer service to clients and stake holders I thrive in challenging myself to achieve positive outcomes and I am committed to making an informed decision for both clients and stake holders depending on the situation. I am an Adaptable professional recognized by peers for my effective communication and critical thinking skills. Looking to apply my experience with Office Administration and Strategic thinking at your company.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Senior Allocations Officer

Talent Quarter
8 2022 - Current
  • Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
  • On a daily basis, multitask and prioritise conflicting deadlines in a fast-paced environment.
  • Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
  • Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
  • Show empathy and understanding towards staff and clients.
  • Attend to day-to-day rescheduling requests to cover unplanned changes in staff availability, including sick leave, personal leave, and emergency replacements.
  • Work to deadlines, applying logical thought process, and remaining calm under pressure.
  • Document compliance.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Enhanced communication between team members by organising regular meetings and fostering open dialogue.
  • Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.

Roster Coordinator

Swan Care Ningana
05.2022 - 08.2022
  • Schedule staff to meet staffing needs for facility.
  • Recording of scheduled shifts in the scheduling system.
  • On a daily basis, multitask and prioritize conflicting deadlines in a fast-paced environment.

Bookings Scheduler

AUSCARE group
05.2021 - 04.2022
  • Schedule staff to match client needs for aged care and community services
  • Process bookings for clients
  • Liaising with clients on filled shifts
  • Sourcing staff for bookings to match customer request and preferences
  • Ensure customer service standards are upheld
  • Recording of scheduled shifts in the scheduling system
  • Work with team to assist others when scheduling
  • On a daily basis multi-task and prioritise conflicting deadlines in a fast paced environment
  • Show empathy and understanding towards staff and clients
  • Attend to day-to-day rescheduling requests to cover unplanned changes in staff availability, including sick leave, personal leave and emergency replacements
  • Work to deadlines, applying logical thought process and remaining calm under pressure.

Store Manager

Super Cheap Auto
08.2008 - 05.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.

Education

Certificate IV - Human Resources

Open Colleges
04.2001 -

High School Diploma -

Lynwood Senior High School
04.2001 -

Skills

Leadership Skills

Time Management

Ability to Work Under Pressure

Adaptability

Ability to Work in a Team

Communication Skills

Scheduling

Customer Service

Empathy

Microsoft Office

Leadership

Problem Solving

Languages

English

Certification

NDIS Screening Check

References

Viloshni Vandayer

General Manager Social and Community Care

Talent Quarter

0415 900 994


Joan Kwambai

Account Manager Social and Community Care

Talent Quarter

0476 151 805

Timeline

Roster Coordinator

Swan Care Ningana
05.2022 - 08.2022

Bookings Scheduler

AUSCARE group
05.2021 - 04.2022

Store Manager

Super Cheap Auto
08.2008 - 05.2021

Certificate IV - Human Resources

Open Colleges
04.2001 -

High School Diploma -

Lynwood Senior High School
04.2001 -

Senior Allocations Officer

Talent Quarter
8 2022 - Current

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SHANNON DOWLINGSenior Allocations Officer