Shannon Fernance
Bundaberg
Summary
Dynamic retail professional with a proven track record at Williams, excelling in sales analysis and customer service. Skilled in point-of-sale operations and inventory management, I consistently enhanced sales strategies and fostered customer loyalty through effective product recommendations. Reliable and responsible, I thrive in fast-paced environments, ensuring optimal productivity and satisfaction.
Overview
14
14
years of professional experience
Work History
Retail Assistant
Williams
Bundaberg
05.2024 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Addressed customer questions and concerns regarding products and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed payments using cash register, credit card machine and POS system.
- Engaged with customers and recommended products based on needs and requests.
Employee
Designer Bums
2016
05.2016 - Current
- Creating content for socials media platforms.
- Taking photos of products for launching.
- Attending marketing events such as expos.
- Demonstrating product use and care at expos.
Picker and Packer
JG Farms
Bundaberg
03.2021 - 09.2021
- Utilized hand-held scanners to track inventory and locate products.
- Labeled boxes and placed in outbound collection areas.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Machine handling
- Managing time efficiently in order to complete all tasks within a deadline.
Bakery Clerk
Bellmere Bakery
Bellmere
05.2019 - 05.2021
- Operated cash registers, processed transactions, and handled cash accurately.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Coordinated the baking schedule to ensure a continuous supply of fresh products.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Cleaned shelves, counters and tables to maintain organized store.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Bakery Clerk
Tradewinds Bakery
Bundaberg
06.2020 - 04.2021
- Operated cash registers, processed transactions, and handled cash accurately.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Coordinated the baking schedule to ensure a continuous supply of fresh products.
- Received incoming shipments of ingredients and supplies for baking operations.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
Meat Clerk
Circle T Meats
Ipswich
05.2011 - 05.2013
- Trimmed, cut, and packaged meats for sale in retail cases.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Monitored temperatures of freezers and refrigerators to maintain food safety standards.
- Kept accurate records of sales transactions using point-of-sale systems.
- Maintained records of sales and order information.
Education
High School Diploma -
Rosedale State School
Rosedale11-2010
Skills
- Sales analysis
- Point of sale operation
- Product recommendations
- Inventory management
- Customer service
- Time management
- Cash handling
- Problem-solving abilities
- Register opening and closing
- Reliable and responsible
Timeline
Retail Assistant
Williams
05.2024 - Current
Picker and Packer
JG Farms
03.2021 - 09.2021
Bakery Clerk
Tradewinds Bakery
06.2020 - 04.2021
Bakery Clerk
Bellmere Bakery
05.2019 - 05.2021
Employee
Designer Bums
05.2016 - Current
Meat Clerk
Circle T Meats
05.2011 - 05.2013
High School Diploma -
Rosedale State School