SHANNON FOLLETT
Clyde North,VIC
Summary
Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence.
Overview
4
4
years of professional experience
Work History
PATIENT SERVICE ASSISTANT
Epworth rehabilitation hospital
01.2023 - Current
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Monitored patient progress and reported changes to healthcare professionals.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted medical supply requisitioning to maintain inventory.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
PERSONAL CARE ASSISTANT
Autumn Aged Care
02.2021 - 12.2022
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior
- Facilitated personal hygiene management, feeding and ambulation
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Maintained best-in-class standards for individualized care in by continuously checking in with patients and families and quickly providing care
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Remained alert to problems or health issues of clients and competently responded
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented residents' mental status, sleep and eating patterns in medical record books
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
RMIT
02.2020 - 04.2021
- Worked alongside experienced nursing professionals to learn new procedures
- Administered close patient care, checked vital signs and monitored telemetry
- Built rapport with patients and members of patients' support systems
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff
- Delivered exceptional care to patients by helping with mobility and daily living requirements
- Cared for each patient according to care plan and physicians' instructions
- Coordinated meal and snack deliveries, assisted with feeding and charted intake for review
- Transported patients between unit rooms and scanning locations for diverse procedures
- Helped coordinate work of unit volunteers
- Completed medical facility experience while under supervision of qualified staff
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals
- Researched different diagnoses to become familiar with presentation and treatment protocols
- Monitored each patient to meet appropriate care and document status changes.
Education
Diploma Of Nursing - Nursing
Swinburne University of Technology
Melbourne, VIC07.2024
High School Diploma -
Hallam Senior College
Hallam, VIC10.2019
Skills
- Personal Grooming Care
- Mobility Support
- Bed Transfers
- Dental Care
- Daily Logs
- Infection Prevention and Control
- Skin Care
- Special Dietary Requirements
- Incontinence Care
- Developing Client Trust
- Medical Histories and Vital Statistics
- Accurate in Following Orders
References
Hnin Aung (Director of Nursing at Epworth Brighton) - 0408825470
Daniel Easton(Enrolled Nurse at Epworth Brighton) - 0434715290
Casey Smith (Family friend) - 0400605826
Timeline
PATIENT SERVICE ASSISTANT
Epworth rehabilitation hospital
01.2023 - Current
PERSONAL CARE ASSISTANT
Autumn Aged Care
02.2021 - 12.2022
RMIT
02.2020 - 04.2021
Diploma Of Nursing - Nursing
Swinburne University of Technology
High School Diploma -
Hallam Senior College
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