Shannon Glendinning
Salisbury,SA
Summary
Customer focused professional with 3 years of experience providing advice to individuals seeking job and career transitions. I work closely with Inclusive Pathways to Employment a pilot program running that works with young people that have either a disability or something debilitating them into gaining full time employment. This can be diagnosed or undiagnosed including mental health. I am caring and understanding of young peoples concerns and needs. I have a extensive work history in customer service and problem solving. I work well in a team and on my own. I am currently studying my Certificate IV in Youth through Strategix online. This was organized by Workskil and I will request to pay for my training to continue my education if I am successful in this role.
Overview
14
14
years of professional experience
Work History
Youth Job Coach
Workskil
Salisbury, SA
04.2023 - Current
- Coached customers on appropriate workplace behavior and expectations and case noting every interaction.
- Created a supportive environment for job seekers to practice interviewing techniques.
- Assisted with resume writing, job search strategies, and goal setting.
- Coached customers on appropriate workplace behavior and expectations.
- Identified barriers that prevent individuals from securing employment or advancing their careers and working on overcoming barriers.
Customer Service Consultant
Workskil
Salisbury, SA
12.2021 - 04.2023
- Answering high volumes of incoming calls and assisting customers and employment coaches with first contact resolution.
- De-escalated unsettled customer concerns, maintaining a calm and friendly demeanor.
- Engaged in conversation with customers to understand needs and resolve their queries.
- Checking job search efforts of customers and following up when required.
Customer Service Consultant
Datacom
Modbury, SA
06.2021 - 12.2021
- Answering high-volume calls and assisting customers with inquiries promptly and professionally.
- Adhered to company policies while providing excellent customer service.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
- Actioning customers income support claims and following up when required.
Assistant Manager
Dispora Kouzina
Adelaide , SA
06.2018 - 06.2021
- Provided guidance and support to junior staff members on daily tasks.
- Resolved conflicts between team members in an effective manner.
- High level of customer service.
- Assisted with opening and closing store, including till operations and maintaining a balanced till.
Bartender
Casablabla
Adelaide, SA
09.2015 - 07.2018
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
Assistant Manager
Coco's Cafe
Elizabeth , SA
06.2010 - 06.2015
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Multitasking by making high volumes of coffee while preparing food.
Education
Certificate IV - Youth Services
Strategix
Elizabeth, SASkills
- Job search planning
- Interview training
- Active Listening
- Organizational Skills
- Special Needs Clientele
- Reliability
- Problem-solving abilities
- Adaptability and Flexibility
Megan Rossely
Previous Supervisor at Workskil
0418 470 445
megan.rossely@gmail.com
Timeline
Youth Job Coach
Workskil
04.2023 - Current
Customer Service Consultant
Workskil
12.2021 - 04.2023
Customer Service Consultant
Datacom
06.2021 - 12.2021
Assistant Manager
Dispora Kouzina
06.2018 - 06.2021
Bartender
Casablabla
09.2015 - 07.2018
Assistant Manager
Coco's Cafe
06.2010 - 06.2015
Certificate IV - Youth Services
Strategix
Similar Profiles
Samira SabriyeSamira Sabriye
Employment Specialist at WorkskilEmployment Specialist at Workskil
Rosalie HolmanRosalie Holman
Youth Job Coach at Workskil AustraliaYouth Job Coach at Workskil Australia
Ashlee BloffwitchAshlee Bloffwitch
NAC Quality and Compliance Officer at Workskil Incorporated AustraliaNAC Quality and Compliance Officer at Workskil Incorporated Australia
Tarshana KearneyTarshana Kearney
Early Childhood Educator at Gawler and District College B-12Early Childhood Educator at Gawler and District College B-12
Remus RaduRemus Radu
Lawn Mower at Volunteer WorkLawn Mower at Volunteer Work