Shannon Granlund
Logan City,QLD
Summary
I consider myself to be a reliable, honest and dedicated person with multiple organizational and communication skills.
Dynamic Inventory Clerk and Customer Service associate at Big W, recognized for exceptional customer service and meticulous attention to detail. Proven ability to optimize inventory processes and train new team members, ensuring product availability and customer satisfaction. Skilled in pricing accuracy and adept at addressing customer needs, consistently exceeding expectations.
Overview
23
23
years of professional experience
Work History
Inventory Clerk/ Customer Service Associate
Big W
06.2002 - 05.2025
- Inventory tasks within strict established time frames
- Inventory orders that maximize shelf capacity and ensuring products are available for customers
- Provide customer service in relation to ensuring products are always available and the in-depth knowledge I have of products
- Training new employees on various customer service tasks
- Ensuring products and price ticketing is always up to date so customers can shop with ease and comfort
- I am accomplished in multiple tasks and work proficiently with leaders and team members
Education
High School Diploma -
Marsden State High School
Marsden QLD12.2004
Skills
- Exceptional customer service
- Customer communication
- Acknowledging and responding to customer needs
- Excellent organizational skills
- Pride myself in attention to detail
- Going above and beyond expectations
- Excellent pricing and product knowledge
- Work well in team settings and also mentor other team members
- Quick to learn new skills
References
Tracy Mortensen, Big W Support leader
Mobile- 0400315184
Maria Pukaj, Personal Reference
Mobile- 0478744201
Jodie Killmister, Customer Service Agent
Mobile-0406050391
Timeline
Inventory Clerk/ Customer Service Associate
Big W
06.2002 - 05.2025
High School Diploma -
Marsden State High School
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