Shannon Gregan

When I began with this organisation, the Kwinana clinic had just opened and I was appointed as the Audiology Clinic Manager. I have played an integral role in establishing and ensuring the success of the Audiology department at Specsavers Kwinana (and other franchises) by assisting in the implementation of systems and processes in a new segment for the wider business.

As with my previous roles, I have continued to maintain a high standard of care and customer satisfaction. I have a tremendous rapport with my clients and colleagues alike.

I also assist the optical department when required by the business. I have always been well known for my team first work ethic and dedication to ensuring the best outcomes for all staff and customers.

At the Art of Hearing, I was fortunate to be involved in the Riverton clinic, which was only recently opened when I joined the team in 2016. I had the privilege of helping the clinic grow into a well-run, organised and professionally friendly place. Although I was employed as a Clinic Manager, I also took responsibility for the company's marketing, working alongside a third-party marketing team.

Key Responsibilities: Using and managing the HearAid business system (as well as MYOB), company marketing (online & in store) and creating a new online booking system for the broader business.

I was involved in managing the operation of the clinic, delivering customer service (ensuring client satisfaction) and hearing aid repair and maintenance.

Financial duties included bank reconciliations, finalising accounts and creating payment plans.

Some of my most satisfying duties included liaising with Government bodies such as the Office of Hearing Services (OHS) and Department of Veterans' Affairs (DVA), as well as assisting the Audiologist when required, especially with children.

Western Hearing Services (now known as Audika), was my first full time employment opportunity. During my time here, I was mentored and had reinforcement of the importance of excellent customer service and engagement. It was in this role that I found my passion for caring for others and the desire to strive for professional excellence. In 2015, I was promoted to Clinic Administrator at the Perth CBD office where I successfully ran the clinic until my departure in February 2016. I have a strong ability to communicate clearly and effectively to clients and staff alike, these attributes are clearly demonstrated by the complex role in which I had at Western Hearing Services. What I liked most about my job was that I get to combine my two favourite things; interaction with people and outstanding customer service.

Some of my key responsibilities were; Managing the operation of the clinic, customer service - ensuring client satisfaction, hearing aid repair and maintenance, Petty Cash and Bank Reconciliations, using Navision and Client Care System (CCS), finalizing accounts and creating Payment Plans, liaising with Government bodies such as the Office of Hearing Services (OHS) and Department of Veterans' Affairs (DVA) and Assisting Audiologist when required.

This is my immediate family's business. I was fortunate enough to gain great hands on experiences with records management and document archiving/disposal.

My key responsibilities included records management and administration, accessing MYOB to complete payroll, invoice and bank statement reconciliation, scheduling and ensuring good time management for traveling to various business locations to complete the work.

During my time at Lowes, my main focus was to continue to deliver a strong customer experience, and build on my professional experience.

My key responsibilities included various manners of customer service, opening and closing the business as well as cleaning duties.

During my time in this position, I was appointed delegate assistant manager for a three month period. Even though the position was temporary, it gave me an opportunity to learn and develop my skills in people management and discover a newfound confidence within myself to take ownership and lead.

Throughout my time at Equip, my key responsibilities included customer service, stock inventory and management, remerchandising the store, cleaning and daily financial duties.

Target was my first job and as such, gave me the foundations and desires I still possess today. It taught me time management skills, the importance of excellent customer service and the significance of communication both with customers and colleagues alike.

My key responsibilities in this role were customer service, check-out operation and cleaning and organisation of men's and women's apparel.